Automotive Service Dispatcher - Fast-Paced Shop

US Lawns; New York (NY); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Empire Automotive Group – Audi of Bay Ridge is seeking a motivated Shop Dispatcher to drive a fast-paced service department. You will manage workflow, load technicians efficiently, and ensure customers experience a smooth, timely service process from start to finish.

We offer a competitive pay plan, a productivity-based bonus structure, and a stable, long-term career path within one of the region’s fastest-growing automotive groups.

Qualifications

• Two+ years in an automotive dealership service department or dispatch role.
• Proven ability to load and optimize shop schedules.
• Excellent communication with technicians and customers.

Responsibilities

• Promote high levels of shop efficiency and productivity.
• Schedule shop work for maximum technician output.
• Ensure customer satisfaction through service processes.
• Maintain proper warranty time and operation codes.
• Foster effective communication between shop and parts department.
• Keep the shop clean and orderly.
• Verify work completed and RO closed properly.
• Review maintenance for service equipment and workloads.

Skills

DMS systems

Communication

Schedule management

Team collaboration

Automotive dealership experience

Job description

Empire Automotive Group – Audi of Bay Ridge is seeking a motivated Shop Dispatcher to drive a fast-paced service department. You will manage workflow, load technicians efficiently, and ensure customers experience a smooth, timely service process from start to finish.

We offer a competitive pay plan, a productivity-based bonus structure, and a stable, long-term career path within one of the region’s fastest-growing automotive groups.