Automotive Service Dispatcher Volvo

Empire Automotive Group; Saint James (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

A leading automotive group in New York is seeking an Automotive Shop Dispatcher to ensure seamless operations within their service department. The ideal candidate will have at least two years of dealership experience, strong communication skills, and expertise in dealership management systems. Responsibilities include scheduling and maximizing technician productivity while promoting exceptional customer service. The position offers a competitive compensation package, including health insurance and a 401k plan.

Qualifications

• At least two years of experience in an automotive service department.
• Fluent hands-on experience with dealer management systems.
• Ability to effectively load service shop schedules.

Responsibilities

• Promote exceptional shop efficiency and productivity.
• Schedule shop work to maximize technician productivity.
• Ensure customer satisfaction in service operations.
• Maintain effective communication between shop and parts department.

Skills

Automotive dealership service experience

Communication skills

Experience with Reynolds & Reynolds or CDK

Team collaboration

Work scheduling

Job description

Empire Automotive Group Volvo of Smithtown

Automotive Shop Dispatcher

Job Description

As the Automotive Shop Dispatcher, you will be the key orchestrator ensuring seamless operations within our retail automotive service department. This role demands strategic coordination, balancing efficient work scheduling, maximizing technician productivity, and delivering exceptional customer experiences. Your contribution directly influences both our operational success and brand reputation.

We offer a competitive compensation package, featuring a productivity-driven bonus plan, alongside a secure, long-term career opportunity tailored for a motivated and dedicated professional.

Your Daily Work Schedule

• Responsible for promoting exceptional levels of shop efficiency and productivity.
• Schedules shop work to create maximum productivity for all skilled level technicians.
• Responsible for doing all that is necessary for service customer satisfaction.
• Responsible to ensure proper warranty tech time and operation codes are properly used.
• Responsible for developing and maintaining effective communication between the shop and parts department employees.
• Responsible for maintaining a clean and orderly shop.
• Ensure that assigned work has been performed and the repair order has been completed properly.
• Review scheduled maintenance for all service equipment.
• Review with Service Manager a list of needed service department supplies, repairs, safety policies and daily, weekly workload.

Qualities We’re Looking For

• At least two years of automotive dealership service department experience, preferably as a service dispatcher, or Master/A level Technician, and preferably in a union shop.
• A steady job history and track record for success.
• Has fluent hands‑on experience with Reynolds & Reynolds or CDK dealer management systems.
• Excellent communication skills for interacting with technicians and customers.
• Understands how to effectively load a service shop schedule.
• Can distribute work to technicians in an orderly and efficient manner.
• Team player that works well with service, parts, and other dealership employees.
• Can continually be responsive to the needs and concerns of the service manager and all service personnel.

We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third‑fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re‑imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within