Automotive Service Dispatcher Audi

Empire Automotive Group; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Empire Automotive Group – Audi of Bay Ridge is seeking an Automotive Shop Dispatcher to drive workflow in a high-volume service department. You will load technicians efficiently and ensure a smooth, timely service process from start to finish.

This role offers a competitive pay plan with a productivity-based bonus and a stable, long-term career path within one of the region’s fastest-growing automotive groups.

Qualifications

• Minimum 2 years of automotive dealership service department experience (dispatcher or technician preferred).
• Fluent hands-on experience with DMS systems.
• Excellent communication with technicians and customers.

Responsibilities

• Promote high levels of shop efficiency and productivity.
• Schedule shop work to maximize technician productivity.
• Ensure customer satisfaction throughout the service process.
• Ensure proper warranty time and operation codes are used.
• Maintain effective communication between shop and parts department.

Skills

2+ years automotive service experience

DMS systems experience

Excellent communication

Loading shop schedule efficiently

Team player

Job description

Job Description

Automotive Shop Dispatcher

Empire Automotive Group – Audi of Bay Ridge

Job Summary: In a high‑volume service department, the dispatcher is the engine that keeps the entire operation moving. You control the workflow, keep technicians efficiently loaded, and ensure customers experience a smooth, timely service process from start to finish. When the shop is running at peak performance, it’s because the dispatcher is driving the pace.

Audi of Bay Ridge is looking for a motivated, sharp, and fast‑thinking Shop Dispatcher who thrives in a dynamic environment and knows how to keep a service team aligned and productive. We offer a competitive pay plan, a productivity‑based bonus structure, and a stable, long‑term career path within one of the region’s fastest‑growing automotive groups.

Your Daily Work Schedule

• Responsible for promoting exceptional levels of shop efficiency and productivity.
• Schedules shop work to create maximum productivity for all skilled level technicians.
• Responsible for doing all that is necessary for service customer satisfaction.
• Responsible to ensure proper warranty tech time and operation codes are properly used.
• Responsible for developing and maintaining effective communication between the shop and parts department employees.
• Responsible for maintaining a clean and orderly shop.
• Ensure that assigned work has been performed and the repair order has been completed properly.
• Review scheduled maintenance for all service equipment.
• Review with Service Manager a list of needed service department supplies, repairs, safety policies and daily, weekly workload.

Qualities We’re Looking For

• At least two years of automotive dealership service department experience, preferably as a service dispatcher, or Master/A level Technician, and preferably in a union shop.
• A steady job history and track record for success.
• Has fluent hands‑on experience with DMS systems.
• Excellent communication skills for interacting with technicians and customers.
• Understands how to effectively load a service shop schedule.
• Can distribute work to technicians in an orderly and efficient manner.
• Team player that works well with service, parts, and other dealership employees.
• Can continually be responsive to the needs and concerns of the service manager and all service personnel.
• Must pass pre-hire background, DMV, and drug assessments.

We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry.

Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different manufacturing brands, both import and domestic.

We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within