Automotive Service Department Coordinator

Bowman Chevrolet, Inc.; Clarkston (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive dealership is seeking an Automotive Service Department Coordinator to streamline communication and organization within the service department. This role involves managing workflow, customer interactions, and documentation while ensuring high levels of customer service and satisfaction. Ideal candidates should possess strong organizational skills, a basic understanding of automotive processes, and a customer service background.

Qualifications

• Strong communication and organizational skills are essential.
• Basic automotive knowledge and understanding of repair processes.
• Background in customer service is valued.

Responsibilities

• Coordinate daily vehicle intake and workflow between service advisors and technicians.
• Manage service schedules and communicate with customers.
• Ensure documentation accuracy, including repair orders and invoices.

Skills

Communication

Organizational Skills

Customer Service

Multitasking

Basic Automotive Knowledge

Education

High school diploma or equivalent

Associate degree preferred

Tools

DMS Software

Job description

Job Description:

The Automotive Service Department Coordinator acts as the central point of communication and organization within the service department. This individual ensures efficient scheduling, smooth workflow, exceptional customer service, and coordination between service advisors, technicians, and parts departments. This position reports to the service manager.

Key Responsibilities:

• Coordinate daily vehicle intake and workflow between service advisors and technicians
• Manage service schedules, appointments, and repair order tracking
• Communicate with customers regarding service updates, delays, and follow-ups
• Verify parts availability and assist with ordering or expediting parts as needed
• Ensure all documentation, including RO (repair orders), warranty paperwork, and service invoices are accurate and complete
• Handle internal communications between departments (sales, parts, warranty)
• Support the Service Manager with reporting
• Maintain customer satisfaction by resolving minor issues and escalating as appropriate
• Assist with service loaner vehicles, shuttle coordination, and dealership courtesy vehicles

Skills & Qualifications:

• Strong communication and organizational skills
• Familiarity with DMS software (Tekion, CDK, Reynolds & Reynolds, Dealertrack, etc.)
• Basic automotive knowledge and repair process understanding
• Customer service background
• Ability to multitask in a fast-paced environment
• High school diploma or equivalent (associate degree preferred)

Additional Daily Tasks May Include:

• Scanning and attaching documents to DMS
• Helping with phone traffic when advisors are busy
• Printing and placing labels/tags for service vehicles
• Notifying service advisors when customers arrive or call
• Helping with courtesy car wash or valet when needed
• Check cleanliness of waiting area
• Assist with check-ins
• Review loaner agreement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.