Automotive Service Consultant & Customer Liaison

Hyundai Motor America; Fredericksburg (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Pohanka Family of Dealerships is seeking an experienced service consultant to initiate automotive services and repairs, assess vehicle performance issues, and verify warranty coverage.

You will write repair orders, maintain customer records, and act as the liaison between customers and technicians to ensure clear understanding of needs and recommended work. A High School diploma and 1-3 years in automotive service are preferred.

Qualifications

• High School education required.
• 1-3 years automotive service experience preferred.
• Excellent interpersonal and communication skills to liaise between customers and technicians.

Responsibilities

• Initiate automotive services and repairs by identifying performance problems and service requests.
• Verify warranty and service contract coverage; develop estimates; write repair orders.
• Serve as the communication bridge between customer and technician to ensure needs and repairs are understood.

Skills

Customer service

Communication

Problem solving

Education

High School

Job description

Pohanka Family of Dealerships is seeking an experienced service consultant to initiate automotive services and repairs, assess vehicle performance issues, and verify warranty coverage.

You will write repair orders, maintain customer records, and act as the liaison between customers and technicians to ensure clear understanding of needs and recommended work. A High School diploma and 1-3 years in automotive service are preferred.