Automotive Service Concierge – Elevate Customer Experience

Greeley, CO; Parker, Northern (CO, KY); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vision Insurance

EAP

PTO

Health Savings Account

Flexible Spending Account

Life Insurance

Employee Discounts

Job summary

Audi Parker, part of McDonald Automotive, is hiring in Parker, CO for a full-time service-focused role. You will oversee the drive lane, coordinate service orders, and ensure a positive customer experience with clear communication and teamwork.

Ideal candidates bring a good driving record, customer-service orientation, and the ability to work independently in a fast-paced dealership setting that values growth and accountability.

Qualifications

• Valid driver’s license and clean driving record.
• 1-3 years of progressive experience in auto service is preferred but not required.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work independently.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.

Responsibilities

• Oversee service orders and flow of Drive Lane with prompt, courteous service.
• Own the customer experience by completing assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Set schedules and assign tasks to service department staff.
• Reinforce company policies and adhere to standards.

Skills

Customer service

Communication

Teamwork

Independent work

Driving

Professional appearance

Job description

Audi Parker, part of McDonald Automotive, is hiring in Parker, CO for a full-time service-focused role. You will oversee the drive lane, coordinate service orders, and ensure a positive customer experience with clear communication and teamwork.

Ideal candidates bring a good driving record, customer-service orientation, and the ability to work independently in a fast-paced dealership setting that values growth and accountability.