Service Assistant - Audi Parker

Mcdonald Automotive; Parker (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k / 401k matching

Medical / Dental / Vision Insurance

Employee Assistance Program (EAP) -免费/

PTO Accrual

Health Savings Account

Flexible Spending Account

Voluntary Life and AD&D

Employee Discounted Pricing on Parts,{

Vehicles and Service

Job summary

Audi Parker, part of McDonald Automotive, is seeking a service associate to oversee the Drive Lane and service orders, ensuring prompt and courteous handling of customer needs.

This role emphasizes customer-focused interactions, teamwork, and professional presentation, with opportunities to contribute to a high-quality dealership experience for the Parker community.

Qualifications

• Valid driver's license and clean driving record.
• 1-3 years of progressive auto service experience is preferred but not required.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work independently.
• Excellent communication with customers.
• Professional, well-groomed appearance.

Responsibilities

• Oversee service orders and drive lane flow to ensure prompt, courteous service.
• Take ownership of the customer's experience and complete tasks to leave a positive impression.
• Provide concierge support for all owner inquiries, by phone or in person.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to standards.

Skills

Customer service

Communication skills

Team player

Independent worker

Professional appearance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FullTime Parker, CO, US

3 days ago Requisition ID: 4651

Salary Range: $18.00 To $25.00 Hourly

Audi Parker

Audi Parker brings Audi's unmistakable style and performance to the growing Parker community with a family-owned approach that puts people first. We're honored to have earned the Magna Society Elite Award in 2024 and 2025, recognizing our outstanding customer service and operations. As the only Audi dealer to earn it in 2024, excellence meets opportunity. Join a team where excellence is the standard-and support and growth are part of the culture.

• Valid driver's license and clean driving record
• 1-3 years of progressive experience in auto service is preferred but not required
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work independently
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance

Essential Duties and Major Responsibilities:

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Set schedules and assign tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.

What We Offer:

• Competitive 401k / 401k matching
• Medical / Dental / Vision Insurance
• Employee Assistance Program (EAP) - free, confidential counseling
• PTO Accrual
• Health Savings Account
• Flexible Spending Account
• Voluntary Life and AD&D
• Employee Discounted Pricing on Parts, Vehicles, and Service

What Makes Us Different?

As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built onrespect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritizerelationships over transactions—with our customers, our community, and our employees.

Our motto,Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one oftop 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry.

At McDonald, we believe thatexceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It's not just about the work we do - it's about thefamily we build along the way.

Disclaimer:

This position will remain open for at least three days and will close upon candidate selection.

If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to [e-mail] or call 303-795-1100.