Automotive Service Center Manager

Meineke - 132; Cincinnati (OH); On-site; USD 52,000 - 105,000; Full time

Job summary

An established industry player in automotive repair is seeking a driven Service Center Manager to lead a team in delivering exceptional customer service. This role involves managing daily operations, mentoring staff, and ensuring customer satisfaction through effective communication and sales strategies. With a focus on continuous improvement and a supportive work environment, this opportunity offers competitive wages and ongoing training to enhance your automotive knowledge. Join a team that values personal and professional growth while making a difference in the lives of customers in the Greater Cincinnati area.

Benefits

Competitive Wage

Monthly Bonus Potential

Paid Vacation

Healthcare Benefits

401(k) Retirement Plans

ASE Certificate and Tuition Reimbursement

Paid Uniforms

No Working Sundays

Ongoing Training Opportunities

Qualifications

• 3+ years of management experience in a retail environment.
• Strong customer service mentality with a positive attitude.

Responsibilities

• Manage a team to ensure high employee morale and customer satisfaction.
• Develop repair estimates from digital vehicle inspections.

Skills

Customer Service

Management

Sales

Communication

Automotive Knowledge

Financial Data Interpretation

Education

Associates Degree

Tools

Microsoft Office Suite

Automotive Diagnostic Tools

Job description

Meineke, a Nationally Branded Automotive Repair Center, is looking for the Most Important Part of Our Business, GREAT people to join our team!

We believe that you can take us to the next level, and we can do the same for you! We have built a business that challenges the norm, rewards excellence, and provides a comfortable life for all of us. We are always innovating, making improvements, and setting the bar higher for ourselves and the Automotive Service Industry.

Benefits Include:

1. A Competitive Wage; Depending on Experience – $52,000 to $105,000 For Very Skilled Managers with Relevant Experience.
2. Monthly Shop, Personal Productivity, and Team-Based Bonus Potential
3. Paid Vacation, Holidays, and Time Off
4. Locally Owned and Operated
5. On-Going Training and Opportunities for Continued Career Growth
6. Fast Paced and Friendly Team Environment
7. Healthcare Benefits
8. 401(k) Retirement Plans (Planned Availability in 2024)
9. ASE Certificate and Tuition Reimbursement
10. No Working Sundays
11. Paid Uniforms

Why our Shop?

1. Center Opened 6 days, Closed Sundays – 5 Day Work Weeks
2. Interact with Team-Oriented people every day.
3. Up-to-date equipment and software. We use state-of-the-art software to run our shops efficiently and provide every customer with an Exceptional experience.
4. Electronic Diagnostic and Inspection Tools.
5. Leading-edge Tablet Based Digital Vehicle Inspections.
6. Culture of continuous improvement and growth.

Within the Greater Cincinnati and Northern KY area, we are currently seeking a Career Driven and Highly Productive Service Center Manager to become an integral part of our Team! You will use your excellent communication and Customer Relationship skills to deliver complete Customer Satisfaction throughout the Automotive Repair Process.

Responsibilities:

1. Manage a Team of Automotive Service Professionals to ensure a high level of Employee morale and Customer Satisfaction while maintaining profitability.
2. Develop Repair Estimates from Full, Accurate, and Honest Digital Vehicle Inspections.
3. Present the Solutions to properly repair the Customer’s vehicle in a way that is easy for them to understand.
4. Strive to sell our Services consistently and effectively without ever jeopardizing our honesty and integrity.
5. Ensure quality of work, attitude, and performance meets or exceeds Customer satisfaction goals.
6. Mentor employees on best practices for improving Sales and Customer Service techniques.
7. Oversee smooth, orderly, and organized day-to-day operations of the Service Center
8. Manage the daily flow of Service Center accounting, including Repair Orders, Invoices, and Customer Receipts.
9. Open and close Service Center daily.
10. Work as a Team to Troubleshoot Customer Concerns Quickly and Accurately.
11. Follow and Promote Meineke’s High Standards for Safety, Cleanliness, and Organization.
12. Complete Customer Satisfaction is everyone’s Responsibility!

Qualifications:

1. Positive Attitude with a Strong Customer Service Mentality.
2. Retail sales and 3+ Years of Management experience.
3. Minimum of Associates Degree or equivalent.
4. Experience in the Automotive industry preferred, but not required.
5. Ability to read and interpret financial data and reports.
6. Must possess and maintain a valid Driver’s License.
7. Advanced knowledge and ability to work with Windows based (Microsoft Office Suite, Word, Excel) and Automotive computer equipment and software applications.
8. Ability to communicate clearly and professionally.
9. Ability to work a flexible retail schedule.
10. Mindset for Continuous Learning.
11. Professional Appearance with Strong Communication Skills.
12. Productivity Focused; Deadline and Detail-Oriented

Why Meineke?

Meineke Values Personal and Professional Growth.

Benefit from ongoing training and development programs to enhance your Automotive knowledge and stay up-to-date with the latest industry trends and advancements.

Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.

With locally owned Meineke shops, experience a sense of Community and connection with your customers and fellow team members.

Are you Ready? Let’s do this!

If you are ready to make a difference in the lives of our Customers, apply now, or on our website at https://www.meineke.com/locations or send your resume to [e-mail]. You can expect to hear from us within 24-72 hours.

Not ready to apply? Connect with us on LinkedIn, Facebook, or Twitter.