Service Center Manager

Roadrunner; Hamilton (OH); On-site; USD 80,000; Full time

Job summary

A leading company is seeking a Service Center Manager to oversee operations in Cincinnati and Louisville. The role involves managing personnel, ensuring profitability, and maintaining customer relations. Ideal candidates will have a Bachelor's degree, strong communication skills, and experience in management. Join a dynamic team focused on growth and innovation.

Benefits

PTO

Paid Holidays

Medical

Dental

Vision

Life Insurance

401k

Qualifications

• 1-2 years related experience or training required.
• Experience directing, supervising, and managing personnel.

Responsibilities

• Manage operations and personnel at service centers.
• Coordinate activities to ensure profitability and customer relations.
• Oversee revenue generation and operational needs.

Skills

Communication

Leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

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Job Description Summary

The Service Center Manager plans, directs, and controls service center operations in support of the company’s profit and service goals.

Critical Job Functions

• Responsible for the operations and management of the Cincinnati, OH, and Louisville, KY locations.
• Coordinates service center activities by assigning responsibilities, supervising, and evaluating service center personnel in pickup and delivery, OS&D, dock operations, inbound and outbound linehaul operations, and service center office operations to ensure profitability and positive employee and customer relations.
• Responsible for service center revenue generation based on goals established by the company.
• Projects future business levels and operational needs to support them.
• Develops and communicates department performance measurements.
• Works with department personnel in setting department and service center goals.
• Approves customer pricing programs and outbound trips.
• Investigates OS&D claims.
• Monitors TOC’s, all revenue components, labor expenses, and manifests.
• Responds to inquiries from government officials.
• Communicates human resource information such as health insurance and 401(k) benefits.
• Audits supply expenses weekly and provides building maintenance.
• Responds to and resolves issues beyond the scope of supervisory staff and maintains on-call status.
• Participates in joint sales calls with Account Managers.
• Assists in creating contracts with customers, contractors, and partners.
• Directs the hiring, development, supervision, and appraisal of all service center personnel.
• Reviews and approves all local and owner-operator settlements.
• Recruits independent contractors and leases equipment.
• Participates in proactive team efforts to achieve departmental and company goals.
• Provides leadership to others through example and sharing of knowledge/skill.
• Performs work of various supervisory/managerial staff positions in their absence.
• Authorizes purchase of supplies.
• Attends meetings outside regular work hours.
• Operates within company policies and procedures using independent judgment to achieve goals and objectives.

Job Requirements

• Bachelor’s degree (B.A.) from a four-year college or university and one to two years related experience or training; or equivalent combination of education and experience.
• Excellent written and verbal communication skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, etc.
• Preferred knowledge of AS/400 and Microsoft Office.
• Experience directing, supervising, and managing personnel recruitment, training, and development.
• Physical capabilities include lifting up to 100 lbs, and other physical demands as described.

Physical Demands and Work Environment

• Heavy physical activity, including lifting up to 100 lbs.
• Work in a well-lighted, climate-controlled environment with moderate noise levels.
• Minimal travel required.

Compensation

Estimated at $80,000 per year.

Job Location

Cincinnati, OH / Louisville, KY.

Benefits

• PTO, Paid Holidays, Medical, Dental, Vision, Life Insurance, 401k.

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