Donor Services Field Manager, Hoxworth Blood Center, Mobile Unit Red Team

University of Cincinnati; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

The University of Cincinnati's Hoxworth Blood Center seeks a Donor Services Field Manager to oversee operations on Mobile Units. This position requires extensive experience in blood collection and management. Join a mission-driven team committed to saving lives through high-quality donor services.

Benefits

Comprehensive Tuition Remission

Robust Retirement Plans

Real Work-Life Balance

Professional development & mentorship opportunities

Qualifications

• Bachelor's Degree required.
• Nine years of relevant work experience can substitute education.
• Five years related phlebotomy experience and three years supervisory experience required.

Responsibilities

• Manage the donor services collection team on the Mobile Unit.
• Ensure efficient donor flow and operations.
• Monitor operations to ensure customer service quality.

Skills

Detail-oriented

Management

Customer Service

Education

Bachelor's Degree in healthcare management or related field

Job description

Donor Services Field Manager, Hoxworth Blood Center, Mobile Unit Red Team

Current UC employees must apply internally via SuccessFactors

Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to 53,235 students, nearly 12,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times has called "the most ambitious campus design program in the country."

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, the oldest and one of the largest cooperative education programs, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget stands at $1.85 billion, and its endowment totals $2 billion.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success.

Job Overview

Hoxworth Blood Center (HBC), University of Cincinnati, was founded in 1938 and serves more than 30 hospitals in 18 counties in Southwestern Ohio, Northern Kentucky, and Southeastern Indiana. Annually, Hoxworth collects more than 100,000 units of blood from local donors to help save the lives of patients in area hospitals. Hoxworth Blood Center: Saving Lives Close to Home. HBC is located within the College of Medicine and is the only Regional Blood Center owned and operated by a University in United States.

The Hoxworth Blood Center is recruiting a full-time (100% FTE) Field Manager in the Division of Donor Services, to manage the donor services collection team on one of our Mobile Units (Red Team), and all associated operations of one or more assigned donor-drawing operations, and to ensure efficient donor flow and staff utilization. This position will support the University's mission and commitment to excellence in our students, faculty, staff, and all our activities.

Saving lives is no easy task, but at Hoxworth Blood Center, it's what we do every day and we're looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you're a detail-oriented individual with blood collection and management experience, and a passion for making a difference in the lives of others, then we invite you to apply for a position at Hoxworth Blood Center.

Essential Functions

• Monitor operations to ensure a high quality of customer service; evaluate attainment of recruitment and collection goals.


• Perform special donation procedures, ensuring compliance with federal, state and local regulations, as well as Hoxworth Blood Center Standard Operating Procedures (SOP).


• Assist in the development of new Standard Operating Procedures (SOP).


• Act as a role model through the demonstration of professionalism for donor services staff (i.e., fulfilling Hoxworth Blood Center mission, providing donor care, dress code, attendance etc.


• Recommend and provide training to donor services staff.


• Work with Donor Services administrative staff to implement organizational changes to the field.


• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).


• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree must be in healthcare management or related field.


• Nine (9) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

Automation Red Cell and Automated Platelet trained.

Required Experience

• Five (5) years related phlebotomy experience, including three (3) years supervisory and/or staff training/mentoring experience.


• Trained and proficient in all automated collections. (Proficiency is defined as >95% WB & Automated collection success rates for an average of 12 months.)

Physical Requirements/Work Environment

• Sitting - Continuously
  
• Repetitive hand motion (such as typing) - Continuously
  
• Hearing, listening - Continuously
  
• Talking - Continuously
  
• Standing - Continuously
  
• Walking - Continuously
  
• Lifting - up to 20 pounds - Continuously
  
• Bending - Often
  
• Stooping - Often
  
• Climbing stairs/ladders - Often
  
• Kneeling, squatting - Often
  
• Reaching overhead - Often
  
• Pulling, pushing - Often
  
• Crouching - Seldom
  
• Crawling - Seldom
  
• Lifting - up to 50 pounds - Seldom
  
• Lifting - over 50 pounds - Seldom
  

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits Link) Highlights include:

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary based on experience


• Comprehensive health coverage (medical, dental, vision, prescription)


• Flexible spending accounts & wellness programs


• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our careers page athttps://www.uc.edu/careers.html

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here:https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider "easy apply" applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources [e-mail].

The University of Cincinnati is an Equal Opportunity Employer.

REQ:99044

SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE

Donor Services Field Manager, Hoxworth Blood Center, Mobile Unit Red Team

Date:

May 14, 2025

Location:

Cincinnati, OH, US

Facility:

Main Campus

Nearest Major Market: Cincinnati



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