Automotive Service BDC

Turner Kia; Harrisburg (Dauphin County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay plans w/ monthly bonus

Full paid training and support

Quality work environment

Medical Insurance

Dental Insurance

Vision Coverage

Job summary

Turner Kia in Harrisburg, PA is seeking a Business Development Center Representative to handle high-volume customer inquiries and appointment scheduling for the service department, using phone, email, and text.

You will enter customer information into the dealership database, follow up to gauge satisfaction, and help drive sales and service opportunities in a fast-paced BDC office with a focus on quality customer care.

Qualifications

• Previous call center experience is a plus.
• Previous Service BDC experience is strongly preferred.
• Proficient computer skills.
• Competent in communicating through email, telephone and text.
• Professional appearance and demeanor.
• Tenacious, yet professional follow up with customer base.
• Ability to thrive in a team environment.
• Flexibility to rotate day or evening shift.
• Ability to overcome challenges and handle high-volume calls.

Responsibilities

• Communicate effectively with internet customers and prospects by phone, email or text.
• Demonstrate thorough knowledge of all dealership products and services.
• Maintain an ongoing customer database to capture repeat business.
• Handle incoming calls.
• Handle 80-100 inbound/outbound calls per day using dealership resources - NO COLD CALLING.
• Set service appointments for customers to visit our Service Department; may require selling add-on services.
• Utilize hands-on training to build rapport, overcome concerns, and motivate customers to make appointments.
• Help dealership achieve sales and service goals by developing business and following up on opportunities.

Education

High school or equivalent

Job description

As one of the leading Central PA Automotive dealers, we seek to grow our sales and service business even further and are looking for a Business Development Center Representative to be an integral part of that effort. We seek an effective communicator who is proficient in customer calls and appointment creation for the service departments in a busy BDC office.

The successful candidate will handle a high volume of customer inquiries via inbound/outbound calls and emails in a professional, courteous manner. The position requires entering customer information into the dealership’s computer database; setting service appointments for current and prospective customers to meet with a member of the service teams; following up with existing customers to determine their level of satisfaction; and generating service leads.

Benefits

• Competitive pay plans w/ monthly bonus opportunities
• Full paid training and support
• Quality work environment
• Medical Insurance
• Dental Insurance
• Vision Coverage

Responsibilities

• Communicate effectively with internet customers and prospects by phone, email or text
• Demonstrate thorough knowledge of all dealership products and services
• Maintain an ongoing customer database to capture repeat business
• Handle incoming calls
• Handle 80-100 Inbound/Outbound calls per day using dealership resources - NO COLD CALLING
• Set Service appointments for customers to visit our Service Department - may require selling add on services
• Utilize the hands-on training and coaching provided to effectively build rapport with customers, overcome concerns and objection, and motivate customers to make appointments
• Help dealership achieve sales and service goals by developing business and following up on opportunities

Requirements

• Previous call center experience, a plus
• Previous Service BDC experience, strongly preferred
• Proficient computer skills
• Competent in communicating through email, telephone and text
• Professional appearance and demeanor
• Tenacious, yet professional follow up with customer base
• Ability to thrive in a team environment
• Flexibility to rotate day or evening shift
• Ability to overcome challenges and be able to handle high-volume
• Excellent follow up skills
• Valid Driver's License

Job Type: Full-time

Job Location: Harrisburg, Pennsylvania 17104

Required Education: High school or equivalent