Automotive Service Appointment Specialist

Edwards Nissan; Omaha (NE); On-site; USD 22,000 - 31,000; Full time

Job summary

Edwards Chrysler Dodge Jeep Ram at Village Pointe in Omaha, NE is looking for an enthusiastic Business Development representative to join our growing dealership's service department. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department, and acting as a first point of contact for customers.

Schedule: M-F 8am-5pm and a rotating Saturday.

Qualifications

• Previous call center experience required.
• Excellent communication skills and high attention to detail.
• Professional appearance and strong work ethic.
• Must have at least a high school diploma/GED.
• Demonstrated superior customer service skills.

Responsibilities

• Answering incoming phone calls and online inquiries
• Logging customer details in our system
• Scheduling appointments and following up with any "no show" customers
• Maintaining thorough, up-to-date knowledge of our products
• Adhering to all company policies and procedures
• Maintaining contact with customers to ensure they are happy with our service
• Ensuring potential customers are aware of any promotions
• Assisting with various other tasks at the dealership

Skills

Call center experience

Excellent communication

Customer service

Detail-oriented

Professional appearance

Strong work ethic

Education

High school diploma or GED

Job description

Edwards Chrysler Dodge Jeep Ram at Village Pointe in Omaha, NE is looking for an enthusiastic Business Development representative to join our growing dealership's service department. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department, and acting as a first point of contact for customers.

Schedule: M-F 8am-5pm and a rotating Saturday.