Automotive Service Appointment Specialist

Titus-Will GMC; Tacoma, Northern (WA, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training

Health/dental/vision insurance

401(k) after 90 days

Seven paid holidays

Paid Time Off

Growth opportunities

Benefits information available

Job summary

Titus-Will Toyota in Tacoma, WA is seeking a friendly, organized Service Associate to support our service team. You’ll greet customers, schedule repairs, handle cashiering, and assist with BDC tasks to ensure a smooth customer experience.

Join a family-owned, long-standing shop offering stability, paid training, benefits, and growth opportunities. This role is full-time with a Monday–Saturday schedule.

Qualifications

• Experience in customer service or cashiering is preferred.
• Excellent verbal and written communication skills.
• Friendly, professional, customer-focused approach.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using computers, phone systems, and scheduling tools.
• Punctual, reliable, and eager to learn.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Greet Service customers and provide friendly, professional assistance.
• Schedule, confirm, and follow up on service appointments by phone, online scheduling requests, and live chat.
• Answer incoming calls, respond to customer questions, and direct customers to the appropriate department or team member.
• Follow up with customers regarding scheduled and missed appointments.
• Assist customers with maintenance recommendations and general service-related questions.
• Process customer payments accurately and efficiently.
• Review invoices with customers and provide receipts and other paperwork.
• Communicate with Service Advisors and other team members to help ensure a smooth customer experience.
• Maintain accurate customer and appointment information.
• Assist with other administrative and customer service duties as needed.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Customer service

Tools

Online scheduling tools

Job description

Titus-Will Toyota in Tacoma, WA is seeking a friendly, organized Service Associate to support our service team. You’ll greet customers, schedule repairs, handle cashiering, and assist with BDC tasks to ensure a smooth customer experience.

Join a family-owned, long-standing shop offering stability, paid training, benefits, and growth opportunities. This role is full-time with a Monday–Saturday schedule.