Automotive Service Appointment Coordinator

Larson Dodge; Fife, Northern (WA, KY); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

Life insurance

AD&D insurance

401(k) + match

Roth 401(k)

PTO

Holidays

Employee vehicle discounts

EAP

Job summary

Mercedes-Benz of Tacoma in Fife, WA is seeking an Automotive Service Appointment Coordinator to join our service team. If you're organized, enjoy helping people, and can keep things moving in a fast-paced environment, this full-time role offers stability within a reputable automotive group.

You don't need to be an automotive expert. We’re looking for someone who provides excellent customer service, communicates well, stays organized, and can manage calls, appointments, and multiple priorities

Qualifications

• Strong customer service and communication skills.
• Friendly and professional phone presence.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a busy environment.
• Dependable attendance and punctuality.
• Comfortable working with computers and learning dealership software.
• Ability to communicate effectively with customers and coworkers.
• Previous customer service, call center, scheduling, receptionist, dealership, or administrative experience is preferred but not required.

Responsibilities

• Answer incoming service calls and assist customers in a friendly and professional manner.
• Schedule service appointments based on customer needs and available shop capacity.
• Provide customers with basic information regarding their service appointments.
• Accurately enter and maintain appointment information in dealership systems.
• Help coordinate appointment schedules to support efficient workflow for service advisors and technicians.
• Assist customers with available transportation or shuttle arrangements when needed.
• Communicate appointment information and customer needs to the service team.
• Provide backup cashier or administrative support when needed.
• Maintain accurate customer and dealership records.
• Handle multiple calls, appointments, and priorities while maintaining attention to detail.
• Work collaboratively with service advisors, technicians, management, and other dealership departments.
• Provide a professional and welcoming customer experience.
• Perform other related duties as assigned.

Skills

Strong customer service

Communication skills

Phone presence

Organization

Attention to detail

Multitasking

Reliability

Computer skills

Dealership software

Customer service experience

Education

High school diploma or GED

Tools

Dealership software

Job description

Description

Automotive Service Appointment Coordinator

Mercedes-Benz of Tacoma | Fife, WA
Full-Time | $39,000–$44,000 per year

If you're organized, enjoy helping people, and can keep things moving in a fast-paced environment, Mercedes-Benz of Tacoma is looking for an Automotive Service Appointment Coordinator to join our service team.

You don't need to be an automotive expert. We're looking for someone who provides excellent customer service, communicates well, stays organized, and is comfortable managing phone calls, schedules, and multiple priorities throughout the day.

As an Appointment Coordinator, you'll often be one of the first people our service customers speak with, making this an important part of the overall customer experience.

What You'll Get

• $39,000–$44,000 annual compensation
• Full-time, stable employment with an established automotive group
• Comprehensive medical insurance options, including an available employee-only medical plan with a $0 employee premium
• Dental and vision insurance options
• Company-paid $10,000 basic life insurance
• Company-paid $40,000 AD&D insurance
• Optional supplemental benefits, including additional life, disability, accident, hospital indemnity, and pet insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan with company match for eligible employees
• Roth 401(k) option
• Free financial wellness resources
• 6 paid holidays for eligible hourly employees
• Paid Time Off (PTO)
• Employee vehicle purchasing and dealership discount opportunities
• Opportunities to learn and grow within Larson Automotive Group

What You'll Do

• Answer incoming service calls and assist customers in a friendly and professional manner
• Schedule service appointments based on customer needs and available shop capacity
• Provide customers with basic information regarding their service appointments
• Accurately enter and maintain appointment information in dealership systems
• Help coordinate appointment schedules to support efficient workflow for service advisors and technicians
• Assist customers with available transportation or shuttle arrangements when needed
• Communicate appointment information and customer needs to the service team
• Provide backup cashier or administrative support when needed
• Maintain accurate customer and dealership records
• Handle multiple calls, appointments, and priorities while maintaining attention to detail
• Work collaboratively with service advisors, technicians, management, and other dealership departments
• Provide a professional and welcoming customer experience
• Perform other related duties as assigned

Compensation

The anticipated compensation range for this position is $39,000–$44,000 per year.

This range is based on compensation earned by current and former employees who have performed this position. Actual starting compensation may vary within the stated range based on relevant experience, qualifications, skills, and other job-related factors.

Benefits Eligibility

Full-time employees who regularly maintain at least 32 hours per week are eligible for Larson Automotive Group's benefits program after satisfying applicable eligibility and waiting-period requirements.

PTO begins accruing from the start of employment and is available for use after the applicable eligibility period, subject to company policy. Additional eligibility requirements may apply to individual benefits.

Equal Employment Opportunity

Larson Automotive Group is an Equal Opportunity Employer. Employment decisions are made without regard to any status protected by applicable federal, Washington State, or local law.

Larson Automotive Group provides reasonable accommodations to qualified applicants and employees with disabilities and for other legally protected accommodation needs as required by applicable law.

Requirements

What We're Looking For

• Strong customer service and communication skills
• Friendly and professional phone presence
• Excellent organization and attention to detail
• Ability to manage multiple priorities in a busy environment
• Dependable attendance and punctuality
• Comfortable working with computers and learning dealership software
• Ability to communicate effectively with customers and coworkers
• Previous customer service, call center, scheduling, receptionist, dealership, or administrative experience is preferred but not required
• High school diploma, GED, or equivalent combination of education and relevant experience

Automotive experience is helpful,but not required. We can teach you our systems and processes. A positive attitude, dependability, organization, and commitment to taking care of customers are most important.