Automotive Senior Service Advisor / Writer | Up to $100k* & Weekends Off | McQueen Guadalupe

Christian Brothers Automotive; Gilbert (AZ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Healthcare Benefits Available

Paid Vacation & Holidays

Matching Retirement Plans

Employee Appreciation Events

Training & Development Programs

Job summary

Christian Brothers Automotive is hiring an Automotive Service Advisor / Writer in Gilbert, AZ. You will guide guests through the repair process, explain solutions clearly, and maintain communication about vehicle status to ensure satisfaction.

Role emphasizes customer service, selling services ethically, and coordinating shop workflow. This full-time position operates Monday–Friday with a focus on guest relations and teamwork at our Gilbert location.

Qualifications

• Experience in Automotive Customer Service and Service sales.
• Proficiency in Windows based computer software and automotive store applications.

Responsibilities

• Greet guests and present repair solutions.
• Manage store workflow and customer communications.
• Build long-term relationships with guests and ensure satisfaction.

Skills

Customer service

Service sales

Windows software

Job description

• Full-time
• Department: Arizona

Company Description

• *Up To $100Kfor Highly Qualified Candidates


• Salary Plus Commission


• Closed Every WeekendTo Spend Time With Family & Friends


• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar


• Paid Vacation & Paid Holidays


• Healthcare Benefits Available


• Matching Retirement Plans


• Employee Appreciation Events


• Team Member Celebration Program-Recognizing Employees' Birthdays and Achievements Throughout the Year


• Locally Owned and Operated


• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards


• Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title:

Location:

763 N. McQueen Rd., Gilbert, United States, 85233

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicles. You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guests through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect


• Present the best solution to properly repair our guest’s vehicles in a way that is easy for them to understand


• Manage the store’s workflow in an effective and efficient manner


• Consistently and effectively sell our services without jeopardizing honesty and integrity


• Maintain a positive attitude and team atmosphere at all times


• Communicate on the phone in a clear professional manner


• Build long-term relationships between the store, yourself, and the guest


• Directs, coordinates, and participates in performing guest service activities


• Shuttle guests as needed


• Ensure that all repairs are performed to proper specifications.


• Work together as a team andassist other employees as needed.


• Other duties asassigned.

Qualifications

Qualifications:

• Driving record acceptable to our current insurance carrier


• Proficiency in Windows based computer software and automotive store applications


• Experience in Automotive Customer Service and Service sales

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm


• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)


• Occasionally lifting and carrying objects over 50 lbs.


• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice \"At-will\" employment practices.