Automotive Service Advisor / Writer | Weekends Off | Apex

Christian Brothers Automotive Corporation; Apex, Northern (NC, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Closed weekends

Paid vacation & holidays

Ongoing training & career advancement

Onsite daily owner

Employee point store access

Flywheel learning system training

Job summary

Christian Brothers Automotive in Apex, NC is seeking an Automotive Service Advisor/Writer to greet guests, explain repair options clearly, and manage service flow from intake to completion. You will support the guest journey with honest recommendations, work closely with technicians, and help build lasting relationships in a fast-paced shop environment.

The role offers full-time hours, weekday schedule, and opportunities for training and career advancement within a locally owned shop.

Qualifications

• Current driver’s licenses.
• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience in Automotive Customer Service and Service sales.
• Associates degree preferred.

Responsibilities

• Greet every guest with hospitality and respect.
• Present best repair solutions in an understandable way.
• Manage the store workflow efficiently.
• Sell services while maintaining honesty and integrity.
• Maintain a positive team atmosphere and communicate professionally.
• Build long-term relationships with guests and the store.
• Direct and participate in customer service activities.
• Shuttle guests as needed and ensure repairs meet specs.

Skills

Customer service

Service sales

Windows software

Automotive knowledge

Phone communication

Education

Associates degree preferred

Tools

Store software

Job description

# Automotive Service Advisor / Writer | Weekends Off | ApexApex, North CarolinaFull-time •permanent## Job OverviewAs an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.## Benefits* **Closed Every Weekend To Spend Time With Family & Friends*** **Paid Vacation & Paid Holidays*** **On-Going Training & Career Advancement*** **Local Owner - Onsite Daily*** **Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards*** **Continuous Training Available Through The CBA Flywheel Learning System**## Hiring Locations### Apex1181 Pine Plaza Dr.Apex, North Carolina 27523View Shop Details## Responsibilities* Greet every guest that enters our facility with hospitality and respect* Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand* Manage the store’s workflow in an effective and efficient manner* Consistently and effectively sell our services without jeopardizing honesty and integrity* Maintain a positive attitude and team atmosphere at all times* Communicate on the phone in a clear professional manner* Build long-term relationships between the store, yourself and the guest* Directs, coordinates, and participates in performing customer service activities* Shuttle guests as needed* Ensure that all repairs are performed to proper specifications.* Work together as a team and assist other employees as needed.* Other duties as assigned.## Qualifications* Current driver’s licenses* Driving record acceptable to our current insurance carrier* Proficiency in Windows based computer software and automotive store applications* Experience in Automotive Customer Service and Service sales* Associates degree preferred## Physical Requirements* Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm* Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)* Occasionally lifting and carrying objects over 50 lbs.* Keeping a brisk work pace in a high-volume environment## Additional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice \"At-will\" employment practices.