Automotive Service Advisor/Writer - Competitive Pay & PTO

Dick Hannah Dealerships; Gladstone (OR); On-site; USD 78,000 - 112,000; Full time

Benefits offered by this job

Generous PTO

Health benefits after 60 days

401(k) plan

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Dick Hannah Dealerships in Gladstone, Oregon seeks an Automotive Service Writer/Advisor to boost service department business by recommending and selling essential services while delivering outstanding customer care and building long-term client relationships.

This full-time role offers a competitive salary, generous PTO, comprehensive benefits after 60 days, and a culture built on Family, Integrity, Respect and Purpose. Equal opportunity employer.

Qualifications

• Must read and comprehend instructions and information.
• Excellent communication and time management skills.
• Ability to multi-task and prioritize.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude and collaboration.
• Must have valid driver’s license and be insurable.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding changes in estimate or promised time, explains cost and time requirements, and gets authorization before additional repairs.
• Reviews repair orders to ensure work is completed and additional work noted.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.

Skills

Communication

Time management

Multi-tasking

Prioritization

Team player

Driver's license

Physical ability

Attention to detail

Tools

Computer literacy

Job description

Dick Hannah Dealerships in Gladstone, Oregon seeks an Automotive Service Writer/Advisor to boost service department business by recommending and selling essential services while delivering outstanding customer care and building long-term client relationships.

This full-time role offers a competitive salary, generous PTO, comprehensive benefits after 60 days, and a culture built on Family, Integrity, Respect and Purpose. Equal opportunity employer.