Automotive Service Advisor - Gladstone, OR | Dick Hannah Dealerships

Dick Hannah Kia; Gladstone (OR); Sur place; USD 78 000 - 112 000; Plein temps

Avantages offerts par ce poste

PTO 96 hours first year

Health, dental, vision benefits

401(k) retirement plan

Life insurance & short/long-term disa

Résumé du poste

Dick Hannah Kia in Gladstone, Oregon is seeking an Automotive Service Writer who greets customers, documents vehicle history, provides clear labor and parts estimates, and keeps customers informed as repairs progress.

This full-time position offers competitive monthly earnings and a comprehensive benefits package, with generous PTO and a culture built on our “Believe in Nice” values. Join a family-run dealership focused on exceptional service.

Qualifications

• Ability to read and comprehend instructions and information.
• Excellent communication and time management skills.
• Ability to multi-task and prioritize.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude and ability to collaborate in a team-oriented process.
• Must have valid drivers license and be insurable with company insurance.

Responsabilités

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.

Connaissances

Reading & comprehension

Communication skills

Time management

Multi-tasking

Tech literacy

Driver's license

Description du poste

Our Automotive Service Writers excel in bolstering service department business through expertly recommending and selling essential service to customers, while prioritizing exceptional customer service and fostering long-term client relationships that strengthen our “Believe in Nice” culture.

Automotive Service Writers Compensation and Benefits:

Automotive Service Writers Competitive Salary: Average monthly earnings of $7,000- $10,000.

Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.

Automotive Service Advisor/Writer Responsibilities:

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspectsvehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorizationisnoted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.
  

Automotive Service Advisor/Writer Qualifications:

• Ability to read and comprehend instructions and information.
• Excellent communication and time management skills.
• Ability to multi-task and prioritize.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude and ability to collaborate in a team-oriented process.
• Must have valid drivers license and be insurable with company insurance.

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.

Dick Hannah Dealerships. Believe in nice.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.