Automotive Service Advisor – High Earnings & Generous PTO

Dick Hannah Kia; Gladstone (OR); On-site; USD 78,000 - 112,000; Full time

Benefits offered by this job

PTO 96 hours first year

Health, dental, vision benefits

401(k) retirement plan

Life insurance & short/long-term disa

Job summary

Dick Hannah Kia in Gladstone, Oregon is seeking an Automotive Service Writer who greets customers, documents vehicle history, provides clear labor and parts estimates, and keeps customers informed as repairs progress.

This full-time position offers competitive monthly earnings and a comprehensive benefits package, with generous PTO and a culture built on our “Believe in Nice” values. Join a family-run dealership focused on exceptional service.

Qualifications

• Ability to read and comprehend instructions and information.
• Excellent communication and time management skills.
• Ability to multi-task and prioritize.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude and ability to collaborate in a team-oriented process.
• Must have valid drivers license and be insurable with company insurance.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.

Skills

Reading & comprehension

Communication skills

Time management

Multi-tasking

Tech literacy

Driver's license

Job description

Dick Hannah Kia in Gladstone, Oregon is seeking an Automotive Service Writer who greets customers, documents vehicle history, provides clear labor and parts estimates, and keeps customers informed as repairs progress.

This full-time position offers competitive monthly earnings and a comprehensive benefits package, with generous PTO and a culture built on our “Believe in Nice” values. Join a family-run dealership focused on exceptional service.