Automotive Service Advisor/Writer

Faulkner Automotive; Lancaster (Lancaster County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k match

PTO & holidays

Employee discounts

Referral bonuses

Annual reviews

Job summary

Faulkner Automotive Group is seeking an enthusiastic Automotive Service Advisor for Volvo Lancaster. No prior automotive experience needed; we provide training and growth opportunities for energetic and ambitious team members.

You are the first point of contact for customers, greet them, and guide them through the repair process with a focus on clear communication and exceptional service. Faulkner emphasizes a strong benefits package and career growth.

Qualifications

• Valid driver's license is required
• Vehicle repair or service experience preferred
• Customer service experience preferred

Responsibilities

• Greet customers and guide them through the repair process in a smooth, professional manner.
• Serve as the first point of contact for customers bringing in their vehicles for service, including obtaining vehicle information and explaining issues.

Skills

Customer service

Communication

Job description

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Automotive Service Advisor to join our team at Volvo Lancaster! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards.

Automotive Service Advisor Benefits, include:

• Top-tier benefits: Medical, Dental and Vision
• 401k with company match
• Paid time off & paid holidays
• Employee discounts
• Employee referral bonuses
• Annual reviews and merit increases

As a Service Advisor, you are the first point of contact for all customers bringing their vehicle in for service. It is your job to greet the customer and take them through the repair process in a smooth, professional manner! The process begins by doing a walk around of the vehicle, gathering vehicle information and listening to the customer explain any issues so you can better understand the problem.

Automotive Service Advisor Requirements

• Valid driver’s license
• Vehicle repair or service experience preferred
• Customer service experience preferred

About Faulkner

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 30 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.

Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.