Automotive Service Advisor & Shop Leader

Sun Auto Tire & Service; Bentonville (AR); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Bi-weekly pay

Tuition reimbursement

Paid vacation

Paid holidays

Medical insurance

Life insurance

401(k)

Discounted services

Advancement opportunities

Job summary

Sun Auto Tire & Service is hiring a Service Advisor in Bentonville, AR. You will greet customers, document concerns, reference service history, and present accurate quotes with estimated completion times.

You will promote automotive services, coordinate with technicians, provide updates, and ensure customer satisfaction. A high school diploma and prior service-advisor or automotive-sales experience are preferred, with weekend availability.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is required.
• Prior experience in sales, customer service or an automotive related field.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license.
• Ability to work a minimum of five days per week, including Saturdays.

Responsibilities

• Greet customers in a professional and courteous manner, in person and over the phone.
• Listen to and document customer concerns; inspect vehicle and reference service history.
• Recommend services and clearly communicate additional recommendations from technicians.
• Promote sales of services, parts, and accessories with product knowledge.
• Provide accurate quotes with cost and time for approved services; update customers throughout the day.
• Follow procedures when cashing out, review multi-point inspections and warranties.
• Conduct post-repair follow-up calls to ensure satisfaction; track returns and warranty parts.

Skills

Sales experience

Customer service

Automotive knowledge

Professional appearance

Driver's license

Education

High School Diploma

Job description

Sun Auto Tire & Service is hiring a Service Advisor in Bentonville, AR. You will greet customers, document concerns, reference service history, and present accurate quotes with estimated completion times.

You will promote automotive services, coordinate with technicians, provide updates, and ensure customer satisfaction. A high school diploma and prior service-advisor or automotive-sales experience are preferred, with weekend availability.