Automotive Service Advisor / Service Writer

DJs Auto Repair Service; Missouri; On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

DJs Auto Repair Service in Linn, MO is seeking an Automotive Service Advisor to bridge customers and technicians, ensuring each vehicle gets the attention it deserves. If you love cars and people, this is the role for you.

As the primary liaison, you will greet customers, document concerns, and communicate repair recommendations and estimates clearly. You will coordinate with experts to manage workflow and timelines while maintaining high customer satisfaction and professionalism.

Qualifications

• Experience as Service Advisor or Service Writer.
• Strong knowledge of automotive systems and repairs.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced shop.
• Valid driver's license with clean record.

Responsibilities

• Greet customers and write up vehicles.
• Explain repair recommendations and estimates.
• Coordinate with technicians to manage workflow.
• Follow up on status and approvals.
• Process repair orders and invoices.
• Maintain customer satisfaction and handle concerns.
• Upsell services based on inspections.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Tools

Shop management software

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

DJs Auto Repair Service in Linn, MO is looking for a motivated and customer-focused Automotive Service Advisor to join our team! In this role, you'll be the vital link between our customers and our skilled technicians, ensuring every vehicle gets the attention it deserves. If you love cars and love people, this is the opportunity for you.

Responsibilities:

• Greet customers and conduct vehicle write-ups, documenting concerns and service history
• Communicate repair recommendations and estimates clearly to customers
• Coordinate with technicians to manage workflow and repair timelines
• Follow up with customers on vehicle status, approvals, and completed repairs
• Upsell and recommend additional services based on vehicle inspections and manufacturer guidelines
• Process repair orders, invoices, and payments accurately
• Maintain high customer satisfaction scores and handle any service-related concerns professionally

Requirements:

• Previous experience as a Service Advisor, Service Writer, or in automotive customer service preferred
• Strong knowledge of automotive systems, repairs, and maintenance services
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced shop environment
• Proficiency with auto shop management software or willingness to learn
• Valid driver's license with a clean driving record
• Detail-oriented, organized, and a team player with a positive attitude

About Us:

DJs Auto Repair Service is a trusted name in Linn, MO, proudly serving the local community with honest, reliable, and high-quality automotive repair and maintenance. Our customers keep coming back because they know they can count on us for straightforward service and expert workmanship. We foster a supportive team environment where employees are valued and take pride in the work they do every day.