Automotive Service Advisor: Sales, Trust & Growth

GreatWater 360 Auto Care; West Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Parental leave

401(k) match

Life insurance

AD&D

Tuition reimbursement

ASE certifications

Job summary

GreatWater 360 Auto Care in West Chicago, IL is seeking an experienced Automotive Service Advisor / Service Writer to be the primary link between customers and technicians. You will greet customers, explain recommendations, and build accurate estimates to help keep vehicles safe and reliable.

Join a neighborhood shop backed by a growing automotive network. We offer paid training, modern tools, a supportive team, and opportunities for career advancement.

Qualifications

• 1+ year Service Advisor / Service Writer experience preferred.
• 1+ year sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Comfortable using computer systems and shop management software.
• Basic mechanical knowledge is a plus.
• High school diploma or GED required.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience
• Answer incoming calls promptly and assist customers with service questions
• Sell recommended maintenance and repair services
• Enter and track customer and vehicle information in shop management software
• Tag vehicles and document service needs upon arrival
• Build repair estimates and communicate recommendations clearly
• Obtain customer authorization for repairs
• Work closely with technicians to review inspection results and service recommendations
• Assign work orders based on technician availability and skill level
• Track vehicle progress and maintain clear notes in work orders
• Notify customers when vehicles are ready and arrange payment and vehicle pickup
• Perform occasional vehicle road tests
• Assist with general shop operations when needed to support workflow

Skills

Customer service

Sales experience

Communication

Organizational skills

Shop software

Computer systems

Valid driver’s license

High school diploma or GED

Education

High school diploma or GED

Tools

Shop management software

Job description

GreatWater 360 Auto Care in West Chicago, IL is seeking an experienced Automotive Service Advisor / Service Writer to be the primary link between customers and technicians. You will greet customers, explain recommendations, and build accurate estimates to help keep vehicles safe and reliable.

Join a neighborhood shop backed by a growing automotive network. We offer paid training, modern tools, a supportive team, and opportunities for career advancement.