Automotive Service Advisor — PTO Day 1 & Growth Path

McGrath Family of Dealerships; Hiawatha (IA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

PTO from Day 1

Health, dental, and vision insurance

401(k) with company match

Ongoing training and development

Job summary

McGrath Ford in Hiawatha, IA seeks an Experienced Automotive Service Advisor or Service Writer to join our service team. You will be the link between customers and technicians, explaining maintenance needs and creating accurate repair orders.

We prize customer relationships, clear communication, and a team-driven environment. Enjoy PTO from Day 1, comprehensive benefits, ongoing training, and opportunities for career growth within a long-standing Eastern Iowa dealership group.

Qualifications

• Experience as Automotive Service Advisor or Service Writer preferred.
• Customer-facing sales or service experience will be considered.
• Strong communication and relationship-building skills required.

Responsibilities

• Greet customers in the service lane and provide a welcoming experience.
• Create and manage accurate repair orders with vehicle and service details.
• Communicate with technicians about inspection findings and repairs.
• Explain repair needs and service estimates clearly to customers.
• Present and sell maintenance and repair services to build trust.
• Keep customers informed about progress and timing.

Skills

Customer-facing sales

Communication skills

Relationship-building

Organization and multitasking

Comfort with automotive terminology

Tools

Dealership management systems

Scheduling software

Job description

McGrath Ford in Hiawatha, IA seeks an Experienced Automotive Service Advisor or Service Writer to join our service team. You will be the link between customers and technicians, explaining maintenance needs and creating accurate repair orders.

We prize customer relationships, clear communication, and a team-driven environment. Enjoy PTO from Day 1, comprehensive benefits, ongoing training, and opportunities for career growth within a long-standing Eastern Iowa dealership group.