Automotive Service Advisor — PTO Day 1 & Growth Opportunities

McGrath Family of Dealerships; Iowa; On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

PTO Day 1

Health, Dental, Vision Insurance

401(k) with Company Match

Ongoing training and development

Job summary

McGrath Chevyland in Cedar Rapids, IA is seeking an experienced Automotive Service Advisor to join our service team. You will connect customers with technicians, manage repair orders, and help customers decide on maintenance and repairs for their vehicles.

Youll play a key role in building trust by clearly explaining service options, estimates, and progress, while meeting department sales goals in a fast-paced dealership environment.

Qualifications

• Previous Automotive Service Advisor or dealership service experience preferred.
• Customer-facing sales or service experience considered.
• Strong communication and relationship-building skills.
• Ability to explain automotive repairs, maintenance recommendations, and service estimates clearly.
• Willingness to complete a pre-employment background check.

Responsibilities

• Greet customers in the service lane, listen to concerns, and provide a welcoming experience.
• Create and manage accurate repair orders with vehicle information and requested services.
• Communicate with technicians to review inspection findings, diagnostics, and repairs.
• Explain repair recommendations and service estimates clearly to customers.
• Present and sell maintenance and repair services while building trust.
• Keep customers informed of progress, ETA, and changes.
• Coordinate with technicians, parts, and service management to support workflow.
• Build long-term customer relationships through consistent communication and follow-up.

Skills

Customer-facing sales

Communication skills

Relationship-building

Explain repairs and estimates

Multitasking

Team-oriented

Valid driver's license

Tools

Dealership management systems

Scheduling software

Job description

McGrath Chevyland in Cedar Rapids, IA is seeking an experienced Automotive Service Advisor to join our service team. You will connect customers with technicians, manage repair orders, and help customers decide on maintenance and repairs for their vehicles.

Youll play a key role in building trust by clearly explaining service options, estimates, and progress, while meeting department sales goals in a fast-paced dealership environment.