Automotive Service Advisor | No Weekends, $60k–$100k+

Promotive; Wilmington (DE); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid vacation

Paid Time Off (PTO)

Paid holidays

Ongoing training

Job summary

Promotive in Wilmington, DE seeks an Automotive Service Advisor to bridge customers and technicians, ensuring smooth repairs and a positive service experience.

You will greet customers, document issues, review DVIs, prepare estimates, and coordinate with technicians. This full-time role offers a Monday–Friday schedule, no weekends, base pay with team commission, and benefits including health, dental, vision, 401(k), and paid time off.

Qualifications

• Experience as automotive service advisor required.
• Able to explain vehicle issues clearly to customers.
• Strong organizational and multitasking abilities.
• Proficient with shop management software.
• Valid driver's license required.

Responsibilities

• Greeting customers and building lasting relationships
• Documenting vehicle issues and creating repair orders
• Reviewing DVIs with customers
• Explaining repair recommendations clearly
• Coordinating with technicians during repairs
• Preparing estimates and securing approvals
• Providing updates from drop-off to pickup
• Ensuring a positive customer experience

Skills

Service advisor

Automotive industry experience

Communication skills

Organization

Explain technical information

Shop software

Team player

Driver's license

Tools

Shop management software

Job description

Promotive in Wilmington, DE seeks an Automotive Service Advisor to bridge customers and technicians, ensuring smooth repairs and a positive service experience.

You will greet customers, document issues, review DVIs, prepare estimates, and coordinate with technicians. This full-time role offers a Monday–Friday schedule, no weekends, base pay with team commission, and benefits including health, dental, vision, 401(k), and paid time off.