Automotive Service Advisor & Manager

Midas Auto Service Experts; Evanston (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Automotive Service Advisor & Manager to lead their service department. This full-time role offers the opportunity to deliver exceptional customer service while managing a talented team. Ideal candidates will possess a strong automotive knowledge base and excellent leadership skills. The company is committed to promoting from within, providing a pathway for career growth in a dynamic environment. Join a team that values quality service and community relationships while engaging in a fulfilling career in the automotive industry.

Qualifications

• Minimum of 1 year of store or service advisor experience.
• General automotive knowledge and excellent customer service disposition.

Responsibilities

• Deliver exceptional customer service and manage service department activities.
• Oversee vehicle inspections and manage a team of up to ten employees.

Skills

Customer Service

Leadership

Communication

Team Building

Automotive Knowledge

Job description

Join to apply for the Automotive Service Advisor & Manager role at Midas Auto Service Experts

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair, utilizing expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service advisors to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers
• Follow up with customers, services requested, estimated completion times, etc.
• Oversee complete vehicle inspections and make comprehensive recommendations, build computerized repair orders, and source parts
• Deliver and discuss pricing estimates with customers, promoting shop service specials
• Lead, manage, and train team while aligning with our company's vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians' inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
• Maintain inventory counts
• Ensure overall cleanliness and organization of the facility
• Perform other duties as assigned

Qualifications

• Minimum of 1 year of store or service advisor experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings, and holidays
• Valid driver's license

Join Our Team

As one of the largest destinations for automotive services, Midas is leading in developing career paths and building community relationships. We handle everything from tires and brakes to oil changes, offering endless opportunities to grow and develop your expertise with us.

Job Details

• Industry: Automotive
• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Motor Vehicle Manufacturing

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