Automotive Service Advisor — Lucrative Pay & Growth

Lithia & Driveway; Chantilly (VA); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Priority Nissan Chantilly, part of Lithia & Driveway, is seeking a customer-focused Service Advisor to join our growing team. If you’re passionate about delivering exceptional customer experiences while helping drive a successful service department, we want to hear from you.

Greet customers, document vehicle issues, and recommend maintenance based on guidelines and inspections. You will communicate progress with customers, coordinate with technicians, and build lasting relationships through

Qualifications

• Strong customer service and communication skills required.
• Ability to multitask in a fast-paced environment.
• Sales experience and relationship-building skills are a plus.
• Computer proficiency and attention to detail needed.
• Valid driver’s license with clean driving record.

Responsibilities

• Greet customers promptly and provide an exceptional service experience from start to finish.
• Listen to customer concerns and accurately document vehicle issues.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Communicate repair progress and timelines with customers.
• Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.
• Build lasting relationships through honesty, transparency, and outstanding customer service.
• Help achieve departmental sales, CSI, and performance goals.

Skills

Customer service

Communication

Multitasking

Sales experience

Relationship-building

Computer proficiency

Driver's license

Education

High School diploma or equivalent

Job description

Priority Nissan Chantilly, part of Lithia & Driveway, is seeking a customer-focused Service Advisor to join our growing team. If you’re passionate about delivering exceptional customer experiences while helping drive a successful service department, we want to hear from you.

Greet customers, document vehicle issues, and recommend maintenance based on guidelines and inspections. You will communicate progress with customers, coordinate with technicians, and build lasting relationships through