Automotive Service Advisor: Elevate Customer Care & Tech

Napletonsmitsubishiofurbana; Urbana, Northern (IL, KY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Pay incentives

Family owned

Benefits (medical, dental, vision)

401k

Paid vacation

Paid training

Discounts on services

Growth opportunities

Job summary

Napleton's Urbana Auto Park, part of The Ed Napleton Automotive Group, seeks a Service Advisor to bridge customers and technicians, providing repair recommendations and clear cost estimates.

You will manage a busy service lane, ensuring excellent communication and timely updates, and contribute to ongoing growth within a large dealer network.

Qualifications

• Exceptional customer service skills.
• Willingness to learn and utilize technology.
• Automotive service advisor experience is a plus but not required.

Responsibilities

• Interact with customers to identify maintenance needs and provide repair recommendations.
• Write repair orders with clear cost and time estimates.
• Communicate with customers and technicians to update on progress and status.

Skills

Customer service

Tech savvy

Automotive knowledge

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's Urbana Auto Park.the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of $80,000-$120,000 per year. This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws