Automotive Service Advisor

Napleton Off Lease; Arlington Heights, Northern (IL, KY); Hybrid; USD 65,000 - 130,000; Full time

Benefits offered by this job

Pay ranges between $65,000-$130,000

Family Owned and Operated- 90+ years

Medical, Dental, Vision Insurance, and

401K

Paid Vacation and Sick Time

Discounts on products, services, and

vehicles

Extensive and ongoing training with

specialists

Job summary

Ed Napleton Automotive Group is seeking a Service Advisor for our Arlington Heights CDJR location. You will act as the liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

We offer strong incentive-based pay, comprehensive benefits, and extensive training, with opportunities for growth across our multi-brand network.

Qualifications

• Exceptional customer service skills.
• Tech-savvy with ability to learn and use technology.
• Automotive Service Advisor experience is a plus but not required.

Responsibilities

• Assist customers to address vehicle maintenance needs.
• Write repair orders with transparent cost and time estimates.
• Provide timely and clear communication to customers throughout the process.
• Coordinate with technicians and parts to ensure timely completion of work.
• Maintain a positive attitude and strong work ethic with customers and colleagues.
• Utilize fixed Operations technology for service delivery.
• Perform other duties as assigned.

Skills

Exceptional Customer Service

Tech Savvy

Job description

The Ed Napleton Automotive Group is looking for our nextService Advisor.Located at Napleton's Arlington Heights CDJR, theService Advisoris a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Pay ranges between$65,000-$130,000 per year.This includes incentive-based pay, so your skill and effort drive your income!
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, Vision Insurance, and 401K
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws