Automotive Service Advisor | High-Earning Growth Opportunity

Napleton Italian Imports; Indianapolis (IN); Hybrid; USD 50,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Sick Time

Paid Training

Discounts on services and vehicles

Growth Opportunities

Job summary

Napleton Italian Imports in Indianapolis, IN is seeking a Service Advisor to join our Ed Napleton Automotive Group family. You will be the liaison between customers and technicians, presenting repair recommendations and keeping clients informed throughout the service process.

The role emphasizes clear communication, transparency on costs and time estimates, and a proactive approach to vehicle maintenance. Prior advisor experience is a plus, but we welcome motivated newcomers with a

Qualifications

• Exceptional customer service skills to engage with clients.
• Ability to learn and utilize dealership technology.
• Background check may be required by local regulations.
• 18 years or older to comply with driving policy.

Responsibilities

• Work with customers to address vehicle maintenance needs.
• Write repair orders with transparent cost and time estimates.
• Provide timely, clear communication throughout the service process.
• Coordinate with Technicians and Parts to ensure timely work completion.
• Maintain a positive attitude with customers and co-workers.
• Utilize dealership fixed-operations technology.

Skills

Exceptional Customer Service

Tech Savvy

Communication

Job description

Napleton Italian Imports in Indianapolis, IN is seeking a Service Advisor to join our Ed Napleton Automotive Group family. You will be the liaison between customers and technicians, presenting repair recommendations and keeping clients informed throughout the service process.

The role emphasizes clear communication, transparency on costs and time estimates, and a proactive approach to vehicle maintenance. Prior advisor experience is a plus, but we welcome motivated newcomers with a