Automotive Service Advisor | Growth, Training & Great Pay

Napleton St L; Northern (KY); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay with incentives

Family Owned and Operated

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and a

Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor for the Missouri Market, acting as the liaison between customers and technicians while presenting repair recommendations and keeping customers informed throughout the service process.

We offer competitive pay with incentives, a family-owned heritage, comprehensive benefits, paid time off, training, discounts on services and vehicles, and strong growth opportunities within a multi-brand network.

Qualifications

• Customer service excellence and clear communication required.
• Ability to learn and use dealership technology.
• Previous automotive service advisor experience is a plus but not required.

Responsibilities

• Work with customers to identify vehicle maintenance needs and explain repair options.
• Write repair orders with transparent cost and time estimates.
• Maintain timely and proactive communication with customers during service.
• Coordinate with Technicians and Parts to ensure timely completion of work.
• Demonstrate a positive attitude with customers and teammates.
• Utilize Fixed Operations technology to manage service workflow.

Skills

Customer Service

Tech Savvy

Automotive Service Advisor Experience

Job description

The Ed Napleton Automotive Group is seeking a Service Advisor for the Missouri Market, acting as the liaison between customers and technicians while presenting repair recommendations and keeping customers informed throughout the service process.

We offer competitive pay with incentives, a family-owned heritage, comprehensive benefits, paid time off, training, discounts on services and vehicles, and strong growth opportunities within a multi-brand network.