Automotive Service Advisor

St. Louis Nissan; Maryland Heights (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay range

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and …

Growth Opportunities

Job summary

St. Louis Nissan, part of the Ed Napleton Automotive Group, is seeking a Service Advisor to act as the liaison between customers and technicians, recommending vehicle repairs and maintaining open communication throughout the service process.

You will work in a fast-paced service lane, deliver transparent estimates, and help ensure customer satisfaction while leveraging modern fixed-operations technology.

Qualifications

• Customer service excellence is required.
• Tech-savvy and able to learn dealership technology.
• Experience as a service advisor is a plus.

Responsibilities

• Assist customers with vehicle maintenance needs and explain repairs.
• Create repair orders with transparent cost and time estimates.
• Communicate with customers and technicians to ensure timely completion.
• Maintain a positive, professional demeanor with customers and teammates.
• Utilize dealership technology to track service progress.

Skills

Exceptional Customer Service Skills

Tech Savvy

Automotive Service Advisor Experience

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's St. Louis Nissan, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Competitive pay range! This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.