Automotive Service Advisor | Growth, Training & Benefits

Group 1 Automotive, Inc.; Lilburn (GA); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Employee stock purchase plan

Employee vehicle purchase program

Training and advancement opportunities

Pinnacle Awards Program

Descrizione del lavoro

Group 1 Toyota Stone Mountain is seeking a high-performing Automotive Service Advisor to join our team. We’re looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth.

In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance; 401(k) plan with company match; Paid

Competenze

• Minimum 1 year of Service Advisor experience is required.
• CDK, Xtime, and TSD Experience Preferred.
• Product Knowledge
• Attention to Detail
• Interpersonal Communication Skills
• Basic Computer Skills
• Strong Desire to Provide an Exceptional Client Experience
• High School Diploma or Equivalent
• Must Have a Valid Driver’s License

Mansioni

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Conoscenze

Attention to Detail

Interpersonal Communication Skills

Strong Desire to Provide anExceptional

Basic Computer Skills

Product Knowledge

Formazione

High School Diploma or Equivalent

Strumenti

CDK

Xtime

TSD

Descrizione del lavoro

Group 1 Toyota Stone Mountain is seeking a high-performing Automotive Service Advisor to join our team. We’re looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth.

In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance; 401(k) plan with company match; Paid