Service Advisor - Customer-Focused, Career Growth

Feldman Auto Group; Northern (KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid training

Career growth

Employee discounts

Job summary

Feldman Auto Group is seeking a proactive Service Advisor to join our team in a fast-paced automotive environment. You will greet customers, listen to concerns, schedule service, and explain recommended options, ensuring accurate billing and follow-up.

We offer medical, dental, vision coverage, 401k with company match, paid training, and opportunities for advancement as we continue to grow across our Michigan and Ohio markets.

Qualifications

• Excellent communication and customer service skills are a must.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficient in basic computer skills.
• Previous experience in a service or hospitality role preferred.

Responsibilities

• Greet customers and provide them with a warm welcome.
• Listen actively to customer concerns and needs.
• Schedule appointments and manage service requests.
• Advise customers on recommended service and repair options.
• Prepare service orders and ensure accurate billing.
• Follow up with customers to ensure satisfaction and address any additional concerns.
• Maintain a clean and organized service area.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Computer skills

Education

High school diploma or equivalent

Job description

Feldman Auto Group is seeking a proactive Service Advisor to join our team in a fast-paced automotive environment. You will greet customers, listen to concerns, schedule service, and explain recommended options, ensuring accurate billing and follow-up.

We offer medical, dental, vision coverage, 401k with company match, paid training, and opportunities for advancement as we continue to grow across our Michigan and Ohio markets.