Service Advisor

Feldman Automotive; Waterford Charter Township (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

AD&D Insurance

Life Insurance

401k with company match

Paid Time Off

Paid training

Career growth

Job summary

Feldman Automotive is seeking a proactive Service Advisor to join our team. In a fast-paced, customer-centric setting across Michigan and Ohio, you will guide customers through service needs, explain options, and ensure a positive service experience.

You will coordinate appointments, prepare service orders, and collaborate with technicians to deliver quality care. Prior service or hospitality experience is a plus; strong communication and organizational skills are essential.

Qualifications

• Excellent communication and customer service skills required.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy; proficient with basic computer systems.
• Previous service or hospitality experience is preferred.

Responsibilities

• Greet customers with a warm welcome and professional demeanor.
• Listen to customer concerns and identify needs accurately.
• Schedule appointments and manage service requests efficiently.
• Advise on recommended service and repair options to customers.
• Prepare service orders and ensure accurate billing.
• Follow up to ensure satisfaction and address additional concerns.
• Maintain a clean, organized service area.

Skills

Excellent communication

Customer service

Multitasking

Attention to detail

Basic computer skills

Experience in service/hospitality

Education

High school diploma or equivalent

Job description

Description

At Feldman Automotive & Mark Wahlberg Automotive, we are seeking a proactive, customer-oriented Service Advisor to join our team. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships nowacross Michigan and Ohio, opportunities for advancement are limitless. We focus on professional growth andrewarding highly motivated employees because happy employees lead to happier customers. If you are ready toadvance your career, come join our team!

Job Type

Full-time

Description

At Feldman Automotive & Mark Wahlberg Automotive, we are seeking a proactive, customer-oriented Service Advisor to join our team. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships nowacross Michigan and Ohio, opportunities for advancement are limitless. We focus on professional growth andrewarding highly motivated employees because happy employees lead to happier customers. If you are ready toadvance your career, come join our team!

Responsibilities

• Greet customers and provide them with a warm welcome
• Listen actively to customer concerns and needs
• Schedule appointments and manage service requests
• Advise customers on recommended service and repair options
• Prepare service orders and ensure accurate billing
• Follow up with customers to ensure satisfaction and address any additional concerns
• Maintain a clean and organized service area

If you are passionate about providing exceptional customer service and have the skills and experience we are looking for, we welcome your application. Join our team and help us provide the best service possible to our valued customers.

Requirements

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Proficient in basic computer skills
• Previous experience in a service or hospitality role preferred

Benefits

• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Paid Time Off and 401k with Company match
• Paid training and real career growth
• Competitive compensation package
• Employee discounts on Vehicle Purchase, Parts, Service and More!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.