Automotive Service Advisor: Growth, Great Pay, Tech-Driven

Italian Imports (Alfa Romeo, Fiat, Maserati); Indianapolis (IN); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and,2

Fantastic Growth Opportunities

Job summary

Napleton Italian Imports is seeking a Service Advisor in Indianapolis to act as a liaison between customers and technicians, delivering transparent repair estimates and scheduling. You will help guide the service lane with a focus on top-quality customer experience and ongoing communication.

The role emphasizes strong customer service, tech-savviness, and reliability, with opportunities for growth within one of the nation's leading automotive groups.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy— able to learn and utilize technology.
• Previous Automotive Service Advisor Experience is a plus but not required.
• Willingness to undergo a background check.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication—keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Exceptional Customer Service Skills

Tech Savvy

Automotive Service Advisor Experience

Background Check Ready

Age 18+

Job description

Napleton Italian Imports is seeking a Service Advisor in Indianapolis to act as a liaison between customers and technicians, delivering transparent repair estimates and scheduling. You will help guide the service lane with a focus on top-quality customer experience and ongoing communication.

The role emphasizes strong customer service, tech-savviness, and reliability, with opportunities for growth within one of the nation's leading automotive groups.