Automotive Service Advisor: Growth & Great Benefits

Berlin City Kia; Portland (ME); Presencial; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission-based pay

Career growth

Flexible schedule

Paid time off

Full benefits

401(k)

Fitness reimbursement

Employee discounts

Team environment

Descripción de la vacante

Berlin City Toyota in Portland, ME is seeking an experienced Automotive Service Advisor to be the primary contact for customers during their service visit. You’ll listen to concerns, explain maintenance and repairs, and keep customers informed about estimates and progress.

You will work closely with our technicians and service team to ensure a smooth experience and build customer trust through clear communication and follow-through.

Formación

• 2+ years of experience as an Automotive Service Advisor.
• Strong customer service, follow-up, and communication skills.
• Ability to explain service needs in simple, clear terms.
• Team-oriented, respectful approach with coworkers and customers.
• Goal-driven and able to follow processes to maintain guest experience.
• Focus on learning and ongoing professional development.

Responsabilidades

• Provide top-notch customer experience and ensure timely service delivery and high ratings.
• Greet and assist service customers in person, by phone, email, and text.
• Write repair orders and maintain accurate records using dealership software.
• Follow up and clearly communicate about repairs, estimates, and maintenance.
• Verify warranty or service contract coverage.

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Detail oriented

Descripción del empleo

Berlin City Toyota in Portland, ME is seeking an experienced Automotive Service Advisor to be the primary contact for customers during their service visit. You’ll listen to concerns, explain maintenance and repairs, and keep customers informed about estimates and progress.

You will work closely with our technicians and service team to ensure a smooth experience and build customer trust through clear communication and follow-through.