Automotive Main Line Customer Service Advisor

Berlin City Kia; Portland (ME); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Commission-based pay

Career growth

Flexible schedule

Paid time off

Full benefits

401(k)

Fitness reimbursement

Employee discounts

Team environment

Job summary

Berlin City Toyota in Portland, ME is seeking an experienced Automotive Service Advisor to be the primary contact for customers during their service visit. You’ll listen to concerns, explain maintenance and repairs, and keep customers informed about estimates and progress.

You will work closely with our technicians and service team to ensure a smooth experience and build customer trust through clear communication and follow-through.

Qualifications

• 2+ years of experience as an Automotive Service Advisor.
• Strong customer service, follow-up, and communication skills.
• Ability to explain service needs in simple, clear terms.
• Team-oriented, respectful approach with coworkers and customers.
• Goal-driven and able to follow processes to maintain guest experience.
• Focus on learning and ongoing professional development.

Responsibilities

• Provide top-notch customer experience and ensure timely service delivery and high ratings.
• Greet and assist service customers in person, by phone, email, and text.
• Write repair orders and maintain accurate records using dealership software.
• Follow up and clearly communicate about repairs, estimates, and maintenance.
• Verify warranty or service contract coverage.

Skills

Customer service

Communication

Problem solving

Teamwork

Detail oriented

Job description

Are you an experienced Service Advisor ready for your next opportunity with a trusted brand that offers career growth, competitive pay, and a positive team culture? Berlin City Toyota seeks a customer-focused, results-driven Automotive Service Advisor to join our passionate service team in Portland, Maine!

What We Offer:

• Competitive commission-based pay with opportunity to earn $ 90,000- $140,000 annually
• Career growth with ongoing training and mentorship
• Flexible schedule and paid time off that starts accruing upon employment
• Full benefits: medical, dental, vision, life & disability insurance
• 401(k) with company contribution
• Up to $75/month fitness reimbursement towards gym membership, fitness classes & more
• Employee discounts
• Supportive, fun team environment

Position Overview:

As an Automotive Service Advisor at Berlin City Toyota, you’ll be the primary point of contact for customers throughout their vehicle’s service visit. You’ll listen to their concerns, explain recommended maintenance and repairs, and keep them informed about estimates and progress. Working closely with our technicians and service team, you’ll help ensure a smooth experience and build customer trust through clear communication and follow-through.

What You’ll Do:

• Provide top-notch customer experience and ensure timely service delivery and a high customer service rating
• Greet and assist service customers in person, by phone, via email, and text
• Write repair orders and maintain accurate records utilizing dealership software
• Follow up and clearly communicate about repairs, estimates, and recommended vehicle maintenance
• Verify warranty or service contract coverage

What We’re Looking For:

• 2+ years of experience as an Automotive Service Advisor
• Passionate about taking care of the customer with strong customer service, follow-up, and communication skills
• Ability to explain the recommended vehicle service needs to the customer in simple, clear terms
• A team-oriented, respectful approach with coworkers, customers, and vendors
• Goal-driven and committed to following the processes required to maintain a positive guest experience
• Focused on learning and ongoing professional development and product knowledge

Requirements:

• At least 18 years old
• Valid driver’s license with a favorable motor vehicle driving record
• Must be able to pass a pre-employment criminal background check
• Authorized to work in the U.S.

Who We Are:

Berlin City Auto Group is a family of dealerships throughout Maine and Vermont. We embrace a culture that recognizes that strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job’s essential functions, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee’s religious beliefs or practices.

191 Riverside Street, Portland, ME 04103