Automotive Service Advisor | Growth & Benefits

Waproo Pty Ltd; The Dalles (OR); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401K Plan

Paid time off

Growth opportunities

Paid training

Vehicle purchase plans

Job security

Wellness

Discounts

Job summary

Columbia Gorge Honda, part of the Teton Auto Group, seeks a Service Advisor to be the first point of contact for customers and service sales. You will manage customer needs, prepare estimates, and liaise with technicians to ensure accurate and timely repairs.

Responsibilities include walk-throughs, detailed repair orders, and follow-ups to maintain high customer satisfaction and CSI scores. Growth opportunities and comprehensive benefits are offered.

Qualifications

• Experience in automotive service or dealership settings is preferred.
• Strong communication and listening skills are essential.
• Ability to explain service needs and gather approvals from customers.

Responsibilities

• Greet customers and manage in-person and phone inquiries.
• Prepare repair estimates and invoices for repairs and parts.
• Explain completed work and recommendations to customers with clear timelines.
• Coordinate between customers, technicians, and manufacturers as needed.
• Schedule appointments and ensure repair orders are completed timely.
• Maintain CSI ratings and high level of customer satisfaction.

Skills

Customer service

Communication

Sales

CSI

Time management

Job description

Columbia Gorge Honda, part of the Teton Auto Group, seeks a Service Advisor to be the first point of contact for customers and service sales. You will manage customer needs, prepare estimates, and liaise with technicians to ensure accurate and timely repairs.

Responsibilities include walk-throughs, detailed repair orders, and follow-ups to maintain high customer satisfaction and CSI scores. Growth opportunities and comprehensive benefits are offered.