Automotive Service Advisor — Grow with Our Service Team

Medium; Libertyville (IL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement plan options

Ongoing training

Job summary

Honda of Libertyville, part of the Murgado Automotive Group, seeks an experienced Automotive Service Advisor to join its service team in Libertyville, IL. You will greet customers, document issues, and explain repairs while coordinating with technicians to ensure timely, high-quality service.

The role offers competitive compensation with bonus opportunities, health insurance, retirement plan options, ongoing training, and a supportive team environment with growth potential.

Qualifications

• Previous experience as an Automotive Service Advisor, Service Writer, or in a customer-facing automotive service role preferred.
• Strong communication, organization, and customer service skills.
• Ability to explain service recommendations clearly and professionally.
• Knowledge of automotive maintenance and repair processes.
• Comfortable working in a fast-paced service lane environment.
• Proficiency with computers and automotive service software.
• Valid driver’s license and a clean driving record preferred.

Responsibilities

• Welcome customers to the service department and provide a professional, helpful experience.
• Listen to customer concerns and document vehicle issues accurately.
• Review technician recommendations and clearly explain needed maintenance or repairs.
• Prepare service estimates, obtain customer approvals, and communicate pricing and timelines.
• Schedule service appointments and keep customers informed throughout the repair process.
• Maintain accurate service records and customer communication notes.
• Partner with technicians, parts, and service management to ensure timely, high-quality repairs.
• Support customer satisfaction by following up, resolving concerns, and delivering excellent service.

Skills

Customer service

Communication

Organization

Relationship building

Problem solving

Tools

Automotive service software

CRM systems

Job description

Honda of Libertyville, part of the Murgado Automotive Group, seeks an experienced Automotive Service Advisor to join its service team in Libertyville, IL. You will greet customers, document issues, and explain repairs while coordinating with technicians to ensure timely, high-quality service.

The role offers competitive compensation with bonus opportunities, health insurance, retirement plan options, ongoing training, and a supportive team environment with growth potential.