Automotive Service Advisor: Customer-Centric Sales Pro

ACE Jiffy Lube; Westfield (MA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Paid vacation after 1 year

Health insurance

Dental insurance

Vision insurance

Life insurance

Short/Long-term disability

401(k) plan

Bereavement leave

Bonus programs

Oil changes discount

Job summary

Atlantic Coast Enterprises (ACE) in Westfield, MA is seeking a full-time Automotive Service Advisor. The role focuses on delivering excellent customer service while guiding customers through recommended services and achieving sales goals.

You will be the primary liaison between customers and our technicians, explaining benefits and costs clearly to help decisions. The position offers a competitive base pay plus commission, with a potential to earn up to $80,000 yearly, plus a robust benefits

Qualifications

• 18 years old or older.
• Previous sales and service advisor experience.
• Valid driver's license.
• Excellent communication and customer service skills.
• Ability to connect with others and discuss cars.

Responsibilities

• Advise customers on tires, brakes and other services after a service review.
• Act as the main point of contact between customers and our auto technicians.
• Explain benefits, costs and product features to help customers decide.
• Build trust to encourage repeat business and satisfaction.

Skills

Sales experience

Customer service

Communication skills

Interpersonal skills

Detail orientation

Organizational skills

Valid driver's license

Automotive knowledge

Job description

Atlantic Coast Enterprises (ACE) in Westfield, MA is seeking a full-time Automotive Service Advisor. The role focuses on delivering excellent customer service while guiding customers through recommended services and achieving sales goals.

You will be the primary liaison between customers and our technicians, explaining benefits and costs clearly to help decisions. The position offers a competitive base pay plus commission, with a potential to earn up to $80,000 yearly, plus a robust benefits