Automotive Service Advisor

Atlantic Coast Enterprises; Hadley (MA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Dental & Vision

Life insurance

Disability (short/long-term)

401(k)

Bereavement leave

Bonus programs

Employee discounts

Job summary

Atlantic Coast Enterprises in Hadley, MA is seeking a full-time Automotive Service Advisor who thrives in a fast-paced auto-service environment. You will be the primary liaison between customers and technicians, guiding them through recommended services to meet their needs and budget.

Responsibilities include explaining tire, brake, and other service options, highlighting benefits and costs, and delivering exceptional customer service to drive repeat business.

Qualifications

• Must be 18+ years old and legally eligible to work in the US.
• Prior sales and service-advisor experience is required.
• Valid driver’s license is required.
• Strong people skills and ability to connect with customers.

Responsibilities

• Guide customers through their elected services and act as the main contact between customers and technicians.
• Advise customers on tires, brakes, and other recommended services with clear benefits and costs.
• Explain product features and help customers make informed decisions.
• Aim to build trust and generate repeat business through excellent service.

Skills

Age 18+

Sales experience

Driver's license

People skills

Car knowledge

Communication skills

Customer service

Empathy

Organization

Attention to detail

Job description

We're growing and we'd love to have you grow with us

Atlantic Coast Enterprises in Hadley, MA. is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would you like to join a culture committed to teamwork, mutual support, dedication, and fun? This customer service position comes with a competitive base pay plus commission. You can earn up to $80,000 a year.

• paid vacation after 1 year of employment


• comprehensive health care coverage


• dental and vision insurance


• basic life insurance


• short-term and long-term disability


• a savings and retirement 401(k) program


• bereavement leave


• performance and longevity bonus platforms


• employee oil changes and discounts

ABOUT ATLANTIC COAST ENTERPRISES

Atlantic Coast Enterprises (ACE) is a full-service lubrication, fluid, and automotive maintenance center. We offer our customers these services in the cleanest and most professional surroundings possible. Each day we strive to achieve our mission of creating customers for life through fast, friendly, clean, and professional service. We are dedicated to expanding and constantly moving on to new and different challenges. A few short years ago, we were recognized as the franchisee of the year within the Jiffy Lube nationwide network. Everything at ACE is a team effort. We know that without our employees, we wouldn't be able to grow, improve, or create lifelong customers. This is why we offer competitive compensation, generous benefits as well as a supportive and collaborative environment. We encourage each and every employee to share their ideas with us.

A DAY IN THE LIFE OF AN AUTOMOTIVE SERVICE ADVISOR

As an Automotive Service Advisor, you arrive each day determined to take excellent care of our customers while achieving sales goals. You guide them through their elected services, acting as the main point of contact between them and our auto technicians. Following a service review conducted on their vehicle, you advise customers on tires, breaks, and other recommended services in a way that is easy to understand. You help them to make decisions by expertly explaining benefits, costs, and product features. Your ability to make connections and build trust is essential to gaining repeat business. You love spending your day with people and cars. Plus, it is rewarding to see your hard work pay off in your paycheck!

QUALIFICATIONS FOR AN AUTOMOTIVE SERVICE ADVISOR

• 18 years old or older


• Previous sales and service advisor experience


• Valid driver's license


• Are you a people person who can easily connect with others?


• Do you like talking about cars?


• Do you have excellent communication skills?


• Is providing exceptional customer service important to you?


• Are you patient and able to empathize with others?


• Are you organized and able to prioritize tasks effectively?


• Are you detail-oriented?

If so, we want to meet you!

Location: 01035