Automotive Service Advisor | Grow into Service Manager

The Hertrich Family of Automobile Dealerships; Dover (DE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary with performanceop​

Medical, Dental, Vision & Life 보험

Short- and Long-Term Disability

Paid vacation, holidays, and personal/

401(k) with employer match

Employee vehicle purchase discounts

Job summary

The Hertrich Family of Automobile Dealerships is seeking an Experienced Automotive Service Advisor / Assistant Service Manager to join our team. You will greet customers, present repair estimates, schedule service and coordinate with technicians to ensure timely, high-quality workmanship.

We offer a full-time role with competitive pay, benefits, and growth opportunities in a family-owned dealership group with a strong community presence.

Qualifications

• 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager.
• Proven customer service and sales/up‑selling skills.
• Strong communication, organization, and follow-through.
• Comfortable with computers and dealership service systems.
• High School Diploma or GED required.
• Valid driver's license with a clean or near-clean driving record.
• Flexible availability, including evenings and Saturdays.

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion.
• Greet service customers and manage inbound service calls.
• Schedule appointments and communicate service timelines.
• Present repair and maintenance estimates clearly and confidently.
• Coordinate repair orders with Technicians and monitor workflow; recommend additional services when appropriate.
• Support daily service operations and administrative processes.

Skills

Customer service

Sales/Upselling

Communication

Education

High School Diploma or GED

Job description

The Hertrich Family of Automobile Dealerships is seeking an Experienced Automotive Service Advisor / Assistant Service Manager to join our team. You will greet customers, present repair estimates, schedule service and coordinate with technicians to ensure timely, high-quality workmanship.

We offer a full-time role with competitive pay, benefits, and growth opportunities in a family-owned dealership group with a strong community presence.