Automotive Service Advisor - Group 1 Ford of Southwest Houston

Group 1 Automotive, Inc.; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with Company Match

Employee Stock Purchase Plan

Paid Time Off

Life & Disability Insurance

Employee Vehicle Purchase Program

Job summary

Group 1 Ford of Southwest Houston is seeking a high-performing Automotive Service Advisor to join our team. This is more than a service role; it’s an opportunity to be the face of the customer experience, build lasting relationships, and drive results in a performance-driven environment.

We’re looking for customer-focused professionals with at least 3 years of service advisor experience, fluency in English, and the ability to work Saturdays.

Qualifications

• Minimum of 3 years Service Advisor experience required.
• Ford Service Advisor experience a plus.
• Fluent in English; strong communication skills.

Responsibilities

• Greet customers and obtain vehicle information.
• Promote and build rapport with customers.
• Advise on vehicle care and manufacturers’ specifications.
• Generate and communicate repair estimates.
• Schedule and manage service appointments.
• Maintain CSI goals and uphold warranty guidelines.

Skills

Customer service

Communication skills

Leadership quality

Problem solving

Computer literacy

Education

High School Diploma or Equivalent

Tools

CDK

XTIME

TSD

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Ford of Southwest Houstonis seeking a high-performing Automotive Service Advisor to join our team!

This is more than a service role; it’s an opportunity to be the face of the customer experience, build lasting relationships, and drive results in a performance-driven environment. We’re looking for customer-focused, motivated professionals who take pride in their work and are driven to be at the top of their game.

*Must be available to work Saturdays

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Qualifications

• Minimum of 3 Years Service Advisor Experience Required
• Ford Service Advisor Experience Plus!
• CDK, XTIME and TSD experience preferred
• Product Knowledge
• Ability to identify the problem quickly
• Good knowledge of automobiles
• Effective analytical and communication skills
• Effective people skills
• Good reading, computer, and mathematics skills
• Leadership quality
• Ability to learn new technology and repair and service procedures and specifications
• Fluent in the English language
• High School Diploma or Equivalent
• Must have a Valid Driver’s License

Comprehensive Benefits Package:

• SalaryBase Pay Plan, PlusBonus's
• Service Advisor University – Paid for by Group1 Automotive
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.