Automotive Service Advisor - Group 1 GMC Southwest

Group 1 Automotive, Inc.; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Salary Base Pay Plan Plus Bonus

Health, Dental & Vision Insurance

401(k) with Company Match

Employee Stock Purchase Plan

Job summary

Group 1 Automotive in Houston, Texas, is looking for a Service Advisor to join their team. This role requires excellent customer service skills and the ability to communicate effectively about vehicle maintenance. Candidates should preferably have prior experience in sales or customer-facing roles. Group 1 offers a supportive work environment with opportunities for professional growth and development. Benefits include health insurance, 401(k) with company match, paid time off, and an employee vehicle purchase program.

Qualifications

• Customer-facing sales experience required, ideally in retail or hospitality.
• Prior Service Advisor Experience is a plus.
• Must have a valid driver's license.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise customers on vehicle care and maintenance.
• Generate and provide estimates for repair services.

Skills

Customer-facing sales experience

Interpersonal Communication Skills

Attention to Detail

Basic Computer Skills

Desire to Provide an Exceptional Client Experience

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

TSD

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 GMC Southwest is looking to add a Service Advisor to join our team! We’re not just a service center- we are a team that values top-quality work, strong relationships, and a shared passion for the automotive world.

*Must be available to work Saturdays

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Qualifications

• Customer-facing sales experience required (retail, outside sales, or hospitality/server experience preferred)
• Prior Service Advisor Experience is a Plus!
• CDK, Xtime, and TSD Experience Preferred
• Product Knowledge
• Attention to Detail
• Interpersonal Communication Skills
• Basic Computer Skills
• Strong Desire to Provide an Exceptional Client Experience
• High School Diploma or Equivalent
• Must Have a Valid Driver’s License

We offer...

• SalaryBase Pay Plan, PlusBonus's
• Service Advisor University – Paid for by Group1 Automotive
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.