Automotive Service Advisor - Fowler Chevrolet

Fowler Chevrolet; Broomfield (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K with employer matching

Paid time off

Parental leave

Employee assistance program

Job summary

Fowler Chevrolet in Colorado is seeking an Automotive Service Advisor who makes customers feel welcome and confident that their needs are met. You will greet customers, schedule appointments, and act as the liaison between customers and service technicians to ensure smooth repairs.

The role requires strong communication, the ability to present repair options, provide accurate estimates, and help maintain high CSI scores.

Qualifications

• Greet service department customers promptly and courteously.
• Explain repair needs clearly to techs.
• Provide accurate estimates of repair/maintenance costs.
• Notify customers when vehicles are ready for pick up.
• Maintain CSI scores according to dealership standards.

Responsibilities

• Greet customers and schedule service appointments.
• Articulate repair needs to technicians clearly.
• Present recommended services with integrity.
• Provide cost estimates and keep customers informed.
• Deliver vehicles and review repairs with customers.

Skills

Customer service

Communication

Upsell skills

Problem solving

Attention to detail

Tools

CRM software

MS Office

Job description

Automotive Service Advisor - Fowler ChevroletIf you can make customers feel welcome and confident that their needs are being met, then Fowler Chevrolet may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.Job ResponsibilitiesAttitude is everything—greet service department customers promptly and courteouslyListen to each customer and clearly articulate repair needs to techsUpsell recommended/additional services using low-pressure, high-integrity methodsProvide accurate estimates of repair/maintenance costsAdherence to dealership policy on customer vehicle care and operationFollow up on each repair and keep customers informed of progressInspect repair quality and ensure that all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customers; and perform an active deliveryHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsRequirementsValid Driver's License and MVR acceptable to our Insurance CarrierPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Compensation$60,000 annually PLUS!What We OfferPerks & BenefitsFowler offers medical, vision, dental, life, & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, and Paid Holidays & Parental Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.The Fowler Standard – This is what drives us. being friendly, helpful, honest and fairThe mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.Our dedication to the development and advancement of our people, technology and systems will help us get there together.Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.