Automotive Service Advisor — Flexible Schedule & Customer Care

Fleet Farm; Owatonna (MN); Vor Ort; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

Fleet Farm is seeking an Auto Service Advisor to work with customers to determine vehicle needs, verify warranty coverage, develop estimates, create repair orders, and maintain excellent customer service. The role involves answering phones, scheduling appointments, and promoting automotive products and services.

The position requires a high school diploma or GED, flexible availability including nights and weekends, and the ability to lift up to 50 lbs.

Qualifikationen

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Aufgaben

• Answer phones promptly and courteously, and make overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Kenntnisse

Customer service

Communication skills

Mechanical aptitude

Flexibility

Ausbildung

High School Diploma or GED

Jobbeschreibung

Fleet Farm is seeking an Auto Service Advisor to work with customers to determine vehicle needs, verify warranty coverage, develop estimates, create repair orders, and maintain excellent customer service. The role involves answering phones, scheduling appointments, and promoting automotive products and services.

The position requires a high school diploma or GED, flexible availability including nights and weekends, and the ability to lift up to 50 lbs.