Automotive Service Advisor — Flexible Schedule

Bomnin Automotive Group; Manassas (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Bomnin Automotive is seeking a Service Advisor to serve as a key liaison between customers and the service department, delivering exceptional service experiences by accurately communicating vehicle service needs, providing estimates, and coordinating service appointments.

The role requires greeting customers, gathering vehicle history, generating repair orders, coordinating with technicians and the parts department, and maintaining organized records while ensuring work aligns with customer

Qualifications

• High school diploma or equivalent.
• Previous experience in a service advisor role is preferred.
• Strong computer skills and proficiency in using dealership-specific software.
• Detail-oriented with excellent organizational skills.
• Effective communication skills.
• Ability to work in a fast-paced dealership environment.
• Bilingual in English and Spanish is preferred but not required.
• Willingness to take a Skill Evaluation Pre-Employment Assessment.

Responsibilities

• Greet and assist customers and associates professionally and courteously.
• Gather vehicle information, service history, and customer concerns.
• Schedule service appointments.
• Keep customers informed about the status of their vehicles and any recommended services.
• Generate accurate repair orders.
• Document vehicle information, services requested, and necessary parts.
• Collaborate with service technicians and the parts department to facilitate repairs and parts procurement.
• Maintain organized repair order records.
• Communicate effectively with the service department, parts department, and other internal teams.
• Coordinate workflow with technicians and service advisors for efficient service delivery.
• Assist with vehicle check-ins and check-outs as needed.
• Perform quality checks on completed work to ensure it meets dealership standards.
• Verify that all work performed aligns with the repair order and customer expectations.
• Address any discrepancies or concerns promptly.
• Assist in administrative tasks related to the service department, including filing, data entry, and report generation.
• Maintain organized records of service appointments, repair orders, and customer information.

Skills

Customer service

Communication

Organization

Detail-oriented

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Dealership software

Job description

Bomnin Automotive is seeking a Service Advisor to serve as a key liaison between customers and the service department, delivering exceptional service experiences by accurately communicating vehicle service needs, providing estimates, and coordinating service appointments.

The role requires greeting customers, gathering vehicle history, generating repair orders, coordinating with technicians and the parts department, and maintaining organized records while ensuring work aligns with customer