Service Advisor

Bomnin Automotive Group; Manassas (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Bomnin Automotive is seeking a Service Advisor to serve as a key liaison between customers and the service department, delivering exceptional service experiences by accurately communicating vehicle service needs, providing estimates, and coordinating service appointments.

The role requires greeting customers, gathering vehicle history, generating repair orders, coordinating with technicians and the parts department, and maintaining organized records while ensuring work aligns with customer

Qualifications

• High school diploma or equivalent.
• Previous experience in a service advisor role is preferred.
• Strong computer skills and proficiency in using dealership-specific software.
• Detail-oriented with excellent organizational skills.
• Effective communication skills.
• Ability to work in a fast-paced dealership environment.
• Bilingual in English and Spanish is preferred but not required.
• Willingness to take a Skill Evaluation Pre-Employment Assessment.

Responsibilities

• Greet and assist customers and associates professionally and courteously.
• Gather vehicle information, service history, and customer concerns.
• Schedule service appointments.
• Keep customers informed about the status of their vehicles and any recommended services.
• Generate accurate repair orders.
• Document vehicle information, services requested, and necessary parts.
• Collaborate with service technicians and the parts department to facilitate repairs and parts procurement.
• Maintain organized repair order records.
• Communicate effectively with the service department, parts department, and other internal teams.
• Coordinate workflow with technicians and service advisors for efficient service delivery.
• Assist with vehicle check-ins and check-outs as needed.
• Perform quality checks on completed work to ensure it meets dealership standards.
• Verify that all work performed aligns with the repair order and customer expectations.
• Address any discrepancies or concerns promptly.
• Assist in administrative tasks related to the service department, including filing, data entry, and report generation.
• Maintain organized records of service appointments, repair orders, and customer information.

Skills

Customer service

Communication

Organization

Detail-oriented

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Dealership software

Job description

Description

About the Organization Hello and thank you for considering a career with Bomnin Automotive! We are a family-owned and operated business that has been delivering excellence in the automotive industry since 2010. Our team is passionate about creating a diverse environment where all of our associates are supported and can build rewarding careers.

At Bomnin Automotive, we take pride in offering our associates extensive benefits and a culture that is geared towards providing them with vast growth opportunities. We believe in doing what's right for our associates, which is why we offer medical benefits with employer-paid contribution, dental, gap, vision, disability, cancer insurance, life insurance, and a retirement plan 401(k) with an employer match. We also offer PTO, paid holidays, and a flexible schedule to ensure that our associates have a healthy work-life balance.

In addition to our commitment to our associates, we are also passionate about giving back to our community. Our mission is not just about selling cars, but in providing hope, love, and strength to our community. Throughout the years we have supported causes in search for a cure to pediatric cancer; we have partnered with local non-profits that serve the under-privileged; and donated time and resources to schools, charitable organizations, and causes that are relevant and important to each of the community's we represent.

We are proud of our team and the work that we do, and we hope that you will consider joining us in our mission to deliver excellence in the automotive industry and make a positive impact on the community.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title: Service Advisor

Reports To: Service Manager/Director, Service Operations Director

Job Status: Full-time, Exempt

Department: Service

Job Summary:

The Service Advisor at Bomnin Automotive serves as a key point of contact between customers and the service department. This role plays a vital role in ensuring exceptional customer service experiences by effectively communicating vehicle service needs, providing accurate estimates, and coordinating service appointments.

Key Responsibilities:

Customer Interaction:

• Greet and assist customers and associates professionally and courteously.
• Gather vehicle information, service history, and customer concerns.
• Schedule service appointments.
• Keep customers informed about the status of their vehicles and any recommended services.

Repair Order Generation:

• Generate accurate repair orders.
• Document vehicle information, services requested, and necessary parts.
• Collaborate with service technicians and the parts department to facililitate repairs and parts procurement.
• Maintain organized repair order records.

Communication and Coordination:

• Communicate effectively with the service department, parts department, and other internal teams.
• Coordinate workflow with technicians and service advisors for efficient service delivery.
• Assist with vehicle check-ins and check-outs as needed.

Quality Control:

• Perform quality checks on completed work to ensure it meets dealership standards.
• Verify that all work performed aligns with the repair order and customer expectations.
• Address any discrepancies or concerns promptly.

Administrative Support:

• Assist in administrative tasks related to the service department, including filing, data entry, and report generation.
• Maintain organized records of service appointments, repair orders, and customer information.

Position Requirements

Requirements:

• High school diploma or equivalent.
• Previous experience in a service advisor role is preferred.
• Strong computer skills and proficiency in using dealership-specific software.
• Detail-oriented with excellent organizational skills.
• Effective communication skills.
• Ability to work in a fast-paced dealership environment.
• Bilingual in English and Spanish is preferred but not required.
• Willingness to take a Skill Evaluation Pre-Employment Assessment.

Physical Demands:

• The Service Advisor should be capable of performing typical office tasks, including standing, walking, sitting, lifting, and carrying. They should have good vision, hearing, and communication skills and be able to move around the service department and customer areas as needed.

Work Environment:

The Service Advisor primarily works within the service department of Bomnin Automotive. This role involves frequent interaction with customers and various weather conditions, such as rain, heat, and cold, when interacting with customers and vehicles.

Other Duties:

Please note that this job description is not exhaustive, and other duties may be assigned as needed by the Service Manager/Director or Service Operations Director.

At-Will Employment:

Employment with Bomnin Automotive is at-will, which means either the associate or the company can terminate the employment relationship at any time, with or without cause and with or without notice.

Equal Opportunity Employer:

Bomnin Automotive is committed to providing equal employment opportunities to all associates and applicants without regard to race, religion, color, sex, national origin, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Full-Time/Part-Time Full-Time

Location Bomnin Chevrolet Manassas

Division Bomnin Chevrolet Manassas

This position is currently accepting applications.